IT support engineer
| Industry Focus: | Information Technology | Experience: | 21+ Years | |
| Education Level: | High School Diploma | Security Clearance: | None | |
Web Site: http://www.gwm411.com
Broad Technical knowledge combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas. Effective communicator, able to explain complex concepts and ideas to non-technical individuals.
* Experience with Microsoft Windows 95, 98, ME, NT, 2000,XP and Vista desktop support and admin on NT,2000 and 2003 servers.
* Experience imaging PCs with Norton Ghost and Altiris for large scale desktop rollout projects.
* Experienced in configuration of full range of Cisco routers and switches building data center infrastructure from the ground up.
* Experience with Dell laptop, desktop and server hardware and software repair.
* Experience configuring a wide range of firewalls, routers and wireless networks and access points, VPN and remote access solutions.
* Experience with HP-UX, Sun Sparc (Solaris), AT&T System V, IBM AIX and Linux workstations and servers, user administration, network configuration and client/server application support.
* Developed complex automation of data collection using shell (posix, bash, ksh bsd sh, csh) scripts, PERL scripts, Expect scripts, AWK, SED, cron, FTP and HTML to provide performance measurements and reports and to automate inter-process communications.
* Broad range of experience over multiple platforms configuring DNS, DHCP, NFS, SAMBA, HTTP, FTP, and Dial up, file system and user security configuration.
* Configuration of Apache Web Server, and WEB Site creation using D-X-HTML, Perl, PHP, AJAX , CGI scripts, TCL/TK, CSS and Javascript.
* Use of HPs SAM, Suns Admintool, IBMs SMIT and LINUXs Linuxconf to accomplish day to day operational duties such as USER admin, Adding Printers and other Devices, scheduling and monitoring System backups as well as application backups and system performance monitoring and tuning.
* Extensive operational experience with both Switched voice networks (5ESS switching) and data networks (TCP/IP, VoIP, ATM, Sonet).
Petrohawk 10/18/2010 - Current
IT Support Team Lead
Manageing a team of 2 desktop support technicians providing Desktop support for 200 plus users. Desktop imaging with Ghost and Altiris image server. Desktop Hardware and software support. Tech support to user community on software applications. Network trouble shooting and trouble resolution. Re-imageing and user data transfer. Managing user data backup solutions.
Schlumberger 10/09/2009 – 10/15/2010
IT Computer Tech
Desktop support for 500 plus users. Desktop imaging with Ghost and Schlumber properitery HIP image server. Desktop Hardware and software support. Tech support to user community on software applications. Network trouble shooting and trouble resolution. Re-imageing and user data transfer. Managing user data backup solutions.
Unisys 9/30/2007 - 10/09/2009
Computer Tech
Doing Dell Field Service Repair and working on a roll out of 150 new Dell PC’s at the UOP plant in Shreveport. Desktop support for 150 plus users. Doing part time On-Site Computer repair on my own.
Garys On-Site Computer Repair Service 1/17/2004 to 5/30/2007
Computer Repair Service Company
Computer Tech
Computer systems installation, configuration, troubleshooting and Repair of both hardware and software. In the greater Chicago area. Running my own business.
OTR Truck Driver 1/19/2001 to 12/30/2003
Driving Semi-Trucks for Werner and Action Expediting Nationally and locally in the Chicago area.
Hurtech Solutions, INC 12/19/2001 to 1/17/2002
Cable Boring Construction Company
Computer Consultant
Office computer systems installation, configuration and training.
Hartford Computer Group, 9/16/2001 to 10/13/2001
A computer systems resale and consolidation company.
Systems Engineer
Data Center consolidation, involving shutdown, move, and restart of IBM, Sun, and HP servers and associated attached storage devices.
Lucent Technologies-Network Care Professional Services - Complex Solutions 1998-2001
A hardware and software vendor for Telecommunications Class Internet Service Provider Networks
Manager and Subject Matter Expert for Complex Solutions
Presale support for Telecom Class ISP network offers. Subject Matter Expert for NOC1 R2 OSS implementation and connectivity via LAN/WAN links to network elements.
* Hands on implementation of data communications networks, including a full range of Cisco routers and switches, Operations Support Systems and tools running on HP-9000s and BL-180 workstations and SUN Ultra Sparc servers, used for surveillance and maintenance of 5ESS switching networks in an international environment.
* Subject Matter Expert for Network Operations Center build, staffing, operations, administration and maintenance planning.
* Member of Launch Team life cycle for customer Network Operations Center builds.
* Member of Network Operations & Management certification team for Build Operate & Transfer or Build Operate & Manage functions.
Developed and managed a Data Center team responsible for supporting the Network Operation center daily operations and life cycle of adding new customers.
* Launch team Subject Matter Expert for Data Center, operations, infrastructure selection and implementation.
* Interviewed and hired personnel for staffing of Data Center support team.
* Hands on support as well as managing the Data Center team daily operations and support capabilities.
* NT 4.0 server administration, including user authentication for network.
* SecurID installation and Admin for remote site access as a dial backup to normal network connectivity.
* Developed Methods and Procedures used by the Data Center team to support the Network Operations Center.
* System backup and recovery planning and implementation
* Network Redundancy planning and implementation
* Disaster Recovery planning and implementation
* Documentation of Network Topology and connectivity, done in Visio and Powerpoint.
AT&T Communications - 1972-1998
A Wireless and Long distance Telephone Company
Technical Support Supervisor
Tier III support Manager in the National Electronic Switching Assistance center for all AT&Ts 5ESS switches in the US.
* Hands on support of MFOS (Multi Functional Operating System, running on HP 9000s with distributed processing) both international and domestic. This support includes knowledge transfer to the user community as well as to the local system administrative functions.
* Responsibilities also include on site customization of systems as required by customers, applications or request.
* Responsible for 5ESS switching System support involving Operation, Maintenance, provisioning and surveillance.
* Responsible for support of MFOS (Multi Functional Operating System) both international and domestic. This support includes knowledge transfer to the user community as well as to the local system administrative function on 3B2 computers running AT&T System V UNIX; Responsibilities also include on site customization of system as required by customers, applications or request.
* Responsible for remote system administration of the Kansas City MFOS that supports the east and West Coast STPI (Switching Transfer Point International) switches. This includes trouble resolution and escalation as needed.
* Shared responsibility for support of the local user community of DOS/Windows and UNIX based systems.
Communications Tech
* Responsibilities include surveillance, control, analysis and maintenance for over fifty 5ESS-switching systems in the Operator Services Position Systems (OSPS) and Switching Transfer Point International (STPI) applications. These responsibilities also included government (FTS), private network (DCTN) and toll applications of the 5ESS switch as well.
* Developed user programs and job aids to support the 5ESS switch applications provided support and instruction in the use of these programs and aids. Also provided user communities support and support to the local systems administrator when needed.
* Responsible for surveillance and maintenance of the 5ESS toll switch hardware and associated systems. Also designed, installed and configured local support systems hardware and software applications as needed.
* Responsible for configuration and maintenance of Light Guide digital transmission facilities, DDM 1000 facility multiplex/demultiplexer, T1 carrier and D4 channel banks supporting the 5ESS switch.
* Responsible for maintenance of central office power plant, including switchgear, battery plants, motor generators, rectifiers, inverters and emergency generators that support the 5ESS switch.
US Navy - 1967-1972
US Naval submarine service in the south pacific, honorable discharge as an Interior Communications Third Class in August 1972.
Education
Dell Certified Systems Engineer on laptops, desktops, servers and EMC storage arrays.
Courses in Telecommunications Technology, Microcomputers and Microprocessors, Programming in BASIC, COBOL, C, ASSEMBLY, and MS-DOS through NRI.
Completed numerous courses provided by AT&T on 5ESS switching maintenance and operations, as well as other systems that support the 5ESS switch.
Completed numerous courses provided by Cisco for IP routers, switches, firewalls, ATM switches, LAN, WAN and dial implementation and configuration.
Completed numerous courses provided by Lucent Technologies in TCP/IP Remote Access Ascend platforms.
Professional Development
LAN/WAN implementation, Remote Access design and implementation - IP Networking design, implementation, configuration and trouble shooting - UNIX and Windows NT/2000/2003 system administration - UNIX Shell scripting, KSH, SED, AWK, C, Perl, Expect and TCL/TK/CGI programming languages - HP UX, UNIX System V, Solaris, Linux, AIX, DOS, and Windows operating systems - Operations Support Systems such as MFOS, NOC1 R2 and TNM - Cisco terminal server, switch and router configurations, Portmaster configuration, Telematics X25 switch configuration - Web Design, HTML code, Java Script, PHP, MySQL and Apache server setup and administration. - 5ESS switch operations, maintenance, provisioning, surveillance, patterning and analysis
