Director
| | | | | | Industry Focus: | Management & Business, Information Technology, Engineering & Architecture | | Job Title: | Director | | Looking For: | Permanent Full-Time | | Visa Status: | U.S. Citizen | | Salary: | $90000 - $150000 | | Education Level: | 4-Year College Degree | | Relocation: | Within Entire U.S. | | Travel Preference: | No Preference | |
STEPHEN CLARK
7007 Park Woods Road ▪ Crestwood, Kentucky ▪ 40014 ▪ (502) 290-1913 ▪ sclark@etimagine.com
524 Beverly Drive ▪ Wyoming Pennsylvania ▪ 18644 ▪ (502) 773-4566
Senior Management / Telecom / Network / Operations / IT / Engineering
Summary of Qualifications
Accomplished senior management professional with proven executive and technical abilities. Proficient in multiple networks including telephony (VoIP / TDM), data, and cable. Decision-maker with the capacity to clearly define goals and effectively use resources to achieve them. Strengths include:
LEADERSHIP MANANGEMENT TECHNOLOGY
▪ Communicating ▪ Project Management ▪ Diagnosing
▪ Taking Initiative ▪ Research & Budgeting ▪ Evaluating
▪ Influencing ▪ Prioritizing ▪ Innovative
▪ Mentoring ▪ Visualizing ▪ Investigating
▪ Motivating ▪ Results Oriented ▪ Analyzing
Professional Experience
Insight Communications, Louisville, KY 2005 Present
MSO Cable company offering bundled CATV, HSD, and Telephony services.
Manager Telephony Engineering
Develop strategies for revenue generating telephony products from cradle to grave
Subject Matter Expert (SME) for all Telephony escalations (Service Provider and Enterprise)
Author and present documentation on Cap & Grow, Augmentation, and Migration studies
Engineer and design of all Telephony systems & services (TDM, VoIP, Transport, DCS, etc)
Develop shot-term and long-range telecom plans for a 24*7*365 Call Center environment
Direct and set priorities for the design, maintenance, development, and evaluation of all Corporate telecommunications services; Manage contractors as required
Consult with 14 Districts to develop system solutions consistent with organizational objectives. Develop and maintain user rapport
Prepare feasibility studies, RFPs, bid proposals, scope of work reports, and other documentation for telecommunications projects and associated efforts.
Develop and maintain disaster recovery plans between multiple locations
Assess telecommunications needs; recommend and engineer changes/updates in technology; coordinate all telecommunications installations and/or moves
Selected accomplishments:
Design and implemented all aspects of VoIP service to Lexington, KY district (150k+ homes passed) in 5 months
Design, integration, and migration of Comverse VM system for 40K + subscribers
VoIP migration to Cisco AVVID platform of 30+ locations in 4.5 months 2400 users
Integration of Aspect ACD / IVR solution for 21 Call Center locations (1000 + CSRs) thereby placing the company on one voice platform to provide consistent reporting and work force management
Reduction of long distance costs by 80% via LCR and TEHO
Authored Telecom Vulnerability and Mitigation Study
Commonwealth Telephone Enterprises, Dallas, PA 2003 2005
Bundled Telecommunications Provider of Telephony and internet services.
Manager Network Operations
Oversee the surveillance, preventative maintenance, and trouble resolution of the bundled services network consisting of Telephony and DSL equipment for 100+ remote locations
Manage the translations of 13 Nortel DMS 100/250/500 switches
Maintain and present monthly network efficiency and availability reports to executives
Establish procedures and processes for responding and resolving alarm events
Facilitate the resolution of Network outages for 500K + subscriber base
Author Network Outage, Post Mortem, and Root Cause Analysis (RCA) reports
Selected accomplishments:
Reduction of costs through the creation of electronic policies and documentation
10% reduction in operating expenses each year while increasing production by 50%
RCN (Residential Communications Network), Wilkes-Barre, PA 1997 - 2003
Facilities-based competitive provider of bundled phone, cable television and high-speed Internet services.
Engineering Support Manager (1999 2003)
Oversee the daily operations of the Engineering Support Group (Tier 4/5)
Direct the resolution of potentially catastrophic issues on a national basis
Establish policies & procedures for monitoring and accessing systems on the HFC network
Direct, design, and maintain an alarm surveillance and remote access WAN
Track and evaluate staff performance ensuring company objectives are met
Author feasibility and cost studies and RFO reports for Executive Management
Selected accomplishments:
Promoted three times within 5 years to positions of increasing responsibility
Principal Architect of National Secure TCP/IP Network
Directed remediation of multiple network issues on a national level
Developed strategies to save over $100,000 in MRC with network consolidations
Liaison between company and Joint Business Ventures for technical issues
Construction of System Alarm Interconnection Manual for all monitored systems
Successfully integrated VoIP to emergency Network Operations Control Center (NOCC)
Isolated and resolved issue on VOD systems resulting in a75% reduction of network errors
Technical Staff Specialist (1997 1999)
Managed all functions of T.25 Packet Data Communications Network
Solely responsible for engineering support of voicemail and all telephony ancillary devices
Design and implementation of special projects
Engineering, installation, and support of CPE telephony systems
Selected accomplishments:
Managed Y2K compliance and interoperability testing for telephony systems
Successfully resolved numerous technical issues concerning telephony and data systems
Managed the National PIC Change Project
Installed and supported numerous systems in the northeast region of the United States
Education
Pennsylvania State University, Lehman, PA
Bachelor of Science, Electrical Engineering Technology 2003 (3.72/4.00)
Associate of Science, Electrical Engineering Technology 1995 (3.87/4.00)
Awards
Academic Excellence in Physics Academic Excellence in Mathematics
Honor Society / Deans List (4 years) Overall Academic Excellence (4 years)
Technical Expertise
Management, Architecture, OAM&P, Implementation, Procurement, Migration Strategies, Performance, Support, Surveillance, Documentation
Includes but is not limited to:
Routers Cisco 1700/2600/3600/3800/7200
Switching Cisco 1900/2900/3750/4500, Nortel, Extreme, Radiant, Garrett
Access Servers Cisco 2500, Chase - IOLAN, Lucent TNT/APEX, Patton
Interfaces ISDN, DS0, DS1, DS3, STS, RS-232, V.35, 10/100/1000BT/FX, OC3/12/48, DWDM, CWDM, QAM
Telecom IDLC, VM, PBX/KSU, DCS, DMS100/250/500, FLM, M13, ACD/IVR, TFN, CTI, LD, Teleconferencing, Monitoring
Cable TV HFC, VOD, DAC, IRT, OM, RPD, STB, DVR, VoCATV
Protocols VPN, VLAN, VoIP, NAT, HSRP, ACL, RIP, EIGRP, STP, NTP, SS7, RTP, MGCP, SIP, H323
Computer Apps MS Office Suite, ProComm, MRTG, MgSoft, Visio, PC Anywhere Unix, Exceed, MS Project, MS 2000 Server
Certifications / Training
Management Credible Leadership Microsoft Project 98 / 2003
Business Writing Union / Management
Data Cisco CCNA Cisco Certified Network Associate
ICND Interconnecting Cisco Network Devices
Video SeaChange VOD Video On Demand Level 1
Telephony Switching Cedar Point Safari C3 VoIP/ Safari View
Cisco CCVP (CIPT1, CIPT2, CRSD, UNITY)
Nortel 1184ZEN DMS Supernode Basic System 6
0490WEN DMS Superonde Remote Systems
Digital Mux CAC Wide Bank 28 Fundamentals
Media Gateway Audio Codes Mediant 1000 & 3000
Fiber Mux Fujitsu FLM150 - Lightwave Multiplex I&M
ACTR - Access and Transport I&M
WDM Ciena: DWDM - Sentry MultiWave 4000 OAM&P
Voice Mail SS8-Centigram Model 640 - Series 6 Voicemail I&M
Cisco Unity
Comverse InSight Open Services Environment (OSE).
Timing Symetricom TS3500, DCD-519
LC Tellabs CS 2300 - Cablespan 2300 Fundamentals
DCS Tellabs Titan 5500 - Titan 5500 Fundamentals, 53X
ACD Aspect ACD/ IVR (CSS), Uniphi Connect., IQM/AQM,
Cisco CRSD ~ IPCC
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Stephen Clark524 Beverly Drive
Wyoming, PA 18644 US
(570) 270-1833 (Day)
(570) 696-9013 (Evening)
(570) 466-8676 (Cellular)
sclark@etimagine.com
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