Administrative Assistant/Customer Service Professional
| Industry Focus: | Customer Service | Education Level: | High School Diploma | |
Jacquelyn Alford
948 Paxford Place, Mansfield, Ohio 44906-2911, Home: (419)525-4789, Jacquelalf@yahoo.com
PROFILE SUMMARY
Tele-sales Representative ~ Administrative Assistant ~ Customer Service Professional
Results oriented goal driven professional, energized by challenge, with progressive Sales and Customer Service experience. Effective negotiator and analytical problem solver. Exercises exceptional judgment and discretion. Works well independently or in a team environment. Proficient in the use of basic office machines, Microsoft Office Suite, Word, Excel, PowerPoint, Access and Outlook.
AREAS OF EXPERTISE
• Interpersonal skills and employee-relations skills
• Communication and presentation skills
• Managing customer relations and retention
• Knowledge of organizational buying behavior and the influences upon it
• Initiating the handling of complaints and resolving problems
• Knowledge of principles and methods for promoting and selling services and/or products
• Providing support for inside and outside sales representatives
RELEVANT PROFESSIONAL EXPERIENCE
Telesales Representative
• Responded to phone calls from potential customers solicited through advertisements.
• Handled customer inquiries and explained products, services, and prices.
• Maintained relationships with prospects, gathering key information to assist in the sales process.
• Adjusted sales scripts to better target the specific needs and interests of prospective customers.
• Delivered sales talks from prepared scripts to persuade potential customers to purchase products or services.
• Allocated leads to salespeople in a timely manner and aid follow up efforts.
• Telephoned customers to follow up on initial sales contact.
• Wrote letters in response to customer correspondence regarding sale contacts.
• Assisted in generating qualified sales leads and appointments.
• Obtained and examined relevant information to assess validity of complaints and determine possible causes.
• Verified and followed up to ensure that appropriate changes were made to resolve customer problems.
• Referred unresolved customer grievances to designated departments for further assistance.
PROFESSIONAL WORK EXPERIENCE
Aerotech Staffing, Inside Education Sales, Tampa, Florida 2006-2008
Volt Staffing, Customer Service Representative, Tampa, Florida 2005-2006
Special Data Processing, Tele-Sales Representative, Clearwater, Florida 2002-2005
Bartech Group, Tele-Sales Representative, Largo, Florida 2003-2003
EDUCATION/PROFESSIONAL DEVELOPMENT
Six Sigma Villanova University Online – Philadelphia, Pennsylvania - Certification 2008
Course work included project management, project implementation, and value stream mapping for service.
Finance and Accounting Villanova University Online - Philadelphia, Pennsylvania - Certification 2008
Course work included finance and accounting with an emphasis on inventory control and marketing new products.
Licensures: Telemarketing License - Florida State Department of Agriculture St Petersburg, Florida
