Senior Sustaining Engineer

Senior Sustaining Engineer

Categories: System Support & Documentation RESPONSIBILITIES Being an essential part of the Engineering organization responsible for rapid response and turn around of field reported issues. Debug and correct software defects for IP PBX and Call Center products and develop troubleshooting tools. Work closely with Technical Support team and interact with AltiGen’s authorized partners and customers in as needed basis. QUALIFICATIONS Demonstrated ability in software sustaining, preferably within a start up operation. Hands on experience with product test, debugging and software fix implementation. Experience with IP data networking, PBX or call center products. At least 5 years experience in C and Windows based product development and debugging. Experience in Windows GUI and application development. Prior experience with JAVA is a plus. Someone with an inherent desire to grow and impact product success. Self starter with strong technical skills who will take responsibility and do what it takes to get the job done. A team player who can share with and learn from others, but at the same time be able to work very independently. Good inter-personal, oral and written communications skills. BS in Computer Science or Electrical Engineering or equivalent. MS preferred.