Manager
| | | | | | Industry Focus: | Management & Business, Customer Service, Other | | Job Title: | Manager | | Experience: | 15 20 Years | | Looking For: | Permanent Full-Time | | Visa Status: | U.S. Citizen | | Salary: | $70000 - $90000 | | Education Level: | 2-Year College Degree | | Relocation: | No Relocation | | Travel Preference: | No Preference | |
Web Site: http://careers.beyond.com/ThompsonG
ACCOMPLISHMENTS
* Successfully implemented tactical sales initiatives to champion sales goals of $3.1 million.
* Exceeded company net profit objectives by 6%.
* Projects completed at up to 40% net profit
* Completed projects exceeding 1 million dollars under budget and time
* Managed a multi-state area with multiple remote technicians and sales personnel
* Developed procedures for tracking customer systems, inventory control, and training
QUALIFICATIONS PROFILE
Branch Management: P& L ownership, Hire, train, counsel and termination responsibility for technicians, project managers, sales team and admin. Training consisted of in-house established for sales system knowledge, technician refresh courses for installation and service, and project manager training for system design, equipment ordering, and inventory control for new projects and service parts.
Operational Management: Outstanding organizational, administrative and time-management skills; able to set and achieve priorities by establishing scheduling protocols for project managers and technicians. Delivered quality customer support by establishing and maintaining an electronic database of information on each customer and location. Established constituency and proficiency for customer service by providing local peer-to-peer training and taking advantage of corporate and OEM training.
Project Management: Spearheaded all facets of the project cycle including analyzing and interpreting contract and blueprint for specifications; utilizing take-offs to write proposals, order equipment, schedule installations, select qualified contractors, and completion of contract documentation for compliance for in-house Fortune 500 accounts. Sourced, hired, trained and motivated cross-functional project teams through all phases of the project cycle from initial concept through to successful completion.
Business Development: Successfully collaborated with sales force in sourcing, developing and securing new accounts through provision of system designs and detailed drawings. Pioneered creation and development of successful new business division, driving overall company revenues and profit margins. Experienced in development of business plan, marketing strategies, and core staffing requirements.
Leadership / Communication Skills: Facilitator of collaborative team efforts; effective leader, communicator and negotiator. Mentored cross-functional staff to contribute their unique expertise toward the common goal of customer service. Excellent interpersonal, communication and presentation skills, with ability to promote confidence by providing counseling, training, and promoting ownership of responsibilities..
Technical Skills: MS Word, MS Excel, Outlook, Act!, MS Project, AutoCad and Windows.
PROFESSIONAL EXPERIENCE
INGERSOLL RAND SECURITY TECHNOLOGIES 1999 2006
Area Manager (Branch Manager)
Diverse pro-active management role spearheading strategic management strategies in areas of sales,
system design, fiscal responsibility, staffing and financial management on all projects. Client liaison to ascertain specific requirements to design custom systems, implemented customer relationship management initiatives to maintain existing accounts; source, develop and secure new local clients. Collaborate and coordinate with architects, engineers, general contractors and subcontractors on project specifications. Read and interpret specifications and utilize blueprints to facilitate development of quotations for projects; Instructions were provided for each system installation for each technician to maintain consistency. Developed, implemented, directed, supervised and supported area sales personnel, technicians, project managers and administrative staff with in house training on current systems and operations while providing scheduled OEM training for new employees and for new systems.
* Established and tracked employee and customer training sessions.
* Implemented procurement control systems to track project equipment ordering and inventory.
* Developed inventory control and tracking systems for service parts of $30,000 in warehouse stock and $5,000 to $10,000 in each of 10 (+/-) service vans.
* Standardized system design, installation and service procedures including a current electronic database of each customer name, system and equipment, installations, warranties and service provided.
* Created a service request tracking system to record each call with customer, location, time of call, problem technician dispatched, resolution, time complete, parts used and on site customer contact.
* Secured annual sales of $3.1 million dollars.
* Exceeded company goals and objectives by achieving 19% net profit on projects.
ASET CORPORATION 1998 - 1999
Security Systems Manager
Entrepreneurial vision and drive, pioneered the design and implementation of a new division for the company to include fire alarm, security and closed circuit television systems.
* Sourced, developed and expanded client base, with ongoing customer service excellence to secure client satisfaction, loyalty and repeat business.
* Formed key alliances with equipment distributors and manufacturers.
ACREE DAILY CORPORATION 1994 - 1998
Project Manager / Engineer
* Controlled all aspects of project, implementing sound initiatives to drive overall profitability, with projects ranging from $500 to $1.3 million.
* Successfully managed multiple projects simultaneously at varying stages of completion.
IDAHO DEPARTMENT OF CORRECTIONS 1989 - 1993
Electronic Security Systems Foreman
* Responsibility for maintaining security for seven detention facilities by maintaining system information, equipment and spare parts for each facility.
* Maintained systems to include cameras, access control, PA, fire alarm, mechanical, electrical, and hydraulic door and gate control systems.
* Provided and tracked the annual budget requirements for security systems for each facility.
* Hired, trained, and supervised an inmate work force.
* Functioned as the alternate / assistant building superintendent for two facilities.
* Provided rehabilitation to 3 building that were scheduled for demolition The building were converted for use as an inmate intake reception and classification center.
U.S. AIR FORCE 1972 - 1979 1981 - 1985
Aircraft Maintenance Technician
* General aircraft maintenance technician maintaining airframes, engines, fuel systems, electric and electronic systems, hydraulic systems, and flight controls.
* Coordinated and assisted aircraft system specialists for major repairs on defective equipment.
* Promoted to flight line supervisor responsible for 28 fighter aircraft and 65 maintenance technician and system specialists.
* Temporary duty as squadron vehicle Non-commissioned officer responsible for 60 vehicles. Implemented operational and inspection schedules that improved the daily in-commission rate from 20 to 80 % on an aging fleet.
* Temporary duty as manager of Corrective Custody rehabilitation program. Instituted new policies and procedures for the operation of the program that provided a 90% percent rate.
EDUCATION & CERTIFICATES
BOISE STATE UNIVERSITY Boise, Idaho
A.A.S. Computer Electronics
VILLANOVA UNIVERSITY
Six Sigma completed 4/06
COMMUNITY COLLEGE OF THE AIR FORCE
NCO Leadership School , Aircraft Maintenance, Maintenance Supervision,
Dedicated Crew Chief School, Safety Supervisor - Asset Management
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