Customer Service Representative
| Industry Focus: | Customer Service, Clerical & Administrative | Education Level: | Some College | |
April Danielle Hammer
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2104 Massachusetts Avenue, Apartment 1B , Troy NY, 12180
•Phone no : 5182720924 •Email : AprilHammer@verizon.net
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PROFILE
I am someone that is dedicated to being the very best I can possibly be and putting 100 percent into all that I do. I am a quick learner, and up for a challenge. I have a large amount of experience in the restaurant and customer service fields. I work very well on my own and enjoy working with others. I am currently looking for a position where I can excel for a worthwhile employer.
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WORK HISTORY
Fraternal Order of Police Fundraising Center - Troy, NY, May 2008 - Present
•Telemarketer
•Call past and new leads for donations
Route 7 Diner - Latham, NY, Jan 2008 - Apr 2008
•Waitress
I performed the responsibilities of the closing waitress a few times a week, which included closing down all food service areas and handling all customers by myself. On all shifts I was responsible for the customers satisfaction and the cleanliness of my station.
International House of Pancakes - Clifton Park, NY, Aug 2007 - Jan 2008
•Waitress
I was responsible for the satisfaction of my customers, providing quick and friendly service. Also for the daily upkeep of my section, and working as part of a team.
Friendlys Ice Cream - Clifton Park and Niskayuna NY, Aug 2005 - Jan 2007
•Shift Supervisor
At this company I performed many different positions:
•Hostess
•Fountain ( Ice Cream Shoppe )
•Line Cook
•Nightly Cash Wrap and time reports
•Managing Employees
•Making sure guests were being properly cared for
•Opening and closing the restaurant
Walt Disney World EPCOT - Orlando, FL, Jan 2005 - Aug 2005
•Merchandise Sales Person/ Merchandise Trainer
I was responsible first and foremost for guest satisfaction. Also for the nightly cash wrap for multiple registers in the Honey I Shrunk the Audience attraction. Keeping large quantities of products stocked and neat. I also worked in the Kodak photo lad, editing and taking green screen photographs.
As a trainer it was my duty to teach new cast members how to operate the register and photo equipment so that they could efficiently help our guests.
Price Chopper - Clifton Park, NY, Nov 2001 - Jan 2005
•Cashier & Cashier Trainer
•Correctly and efficiently cash out customers
•Provide Polite Service
Train new employees how to operate registers. Also to certify new employees to sell alcohol and tobacco under New York State guidelines.
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EDUCATION
No Degree Achieved
• Schenectady County Community College, Schenectady, NY - Sep 2004 - Dec 2004
I was only there a semester before going on to the Disney Internship Program. I took only general education courses with a concentration on theatre.
New York State Regents Diploma
•Shenendehowa High School, Clifton Park, NY - Sep 2000 - June 2004
Education and Technology major
I take personal satisfaction more in the extra curricula’s I was involved. In particular A World of Difference. This was to teach lower level grade school students the importance of tolerance among people of different ethnic backgrounds, religions and sexual orientation.
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SKILLS
• Stage Management for musicals
• I am good with hands on activities such as construction
•I am skilled at multi tasking and managing others
• I enjoy being organized and working at a fast pace
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ACHIEVEMENTS
• Achieved the honor of “climbing the ladder” in each of the major companies I have worked for.
• Was president of A World of Difference in my school
• Stage managed West Side Story
