While customer service may seem like a fairly straightforward concept—satisfy customer needs to increase business—it requires a certain amount of legwork to prepare it ...
For companies seeking to offer better service to their customers as well as potentially increasing sales, properly accumulating and utilizing customer data is a must. Most ...
Of all the applicants you interviewed for the Customer Service Rep position, the last one was the nicest. There were quite a few that had excellent skills and experience. Some ...
Professional golfers or tennis players wouldn’t think of showing up for a tournament without their “A” game. Even amateurs strive to play on the “A” ...
If you are looking to step into new territory by entering the customer service community, there are many key issues you need to be aware of in order to be a better candidate. With ...
A strange thing is happening to customer service. When just about everyone had to physically walk into a store to purchase anything, customers expected to get good service ...
Everyone in business wants to make money and while suffering few losses. Keeping merchandise from walking out the door is one way to prevent loss and improve customer service. For ...
When customers get upset, they may or may not contact the company for a resolution. By now, most companies should know that they need to have a reachable presence in the social ...
Every career has its ups and downs. Some careers go along smoothly, and then because of a changing economy, slipping performance or conflict with a boss or co-worker, things go ...
Customer service is the key component for the thriving of most consumer-based businesses. According to the 2012 American Express Global Customer Service Barometer, many customers ...
Since St. Patrick’s Day is almost a national holiday and a non-gifting one, people tend to go to bars or restaurants to celebrate the “wearing o’ the ...
Anyone who has read my posts with any consistency will know I harp on this topic all the time. The CSR team of the company is the front line and of most importance to customer ...
Customer Service has many different aspects to it, but one of the most important is dealing with irate customers. One thing to keep in mind is not to lose your own temper when ...
For years, a professional resume had a certain format. Contact information at the top. Next, a summary or career objective, detailed work history, education, professional ...
There is nothing new about this news: retail stores are finding it hard to compete with the online world. More and more, customers browse locally, but buy online. Companies that ...
With an unemployment rate sitting at 7.8% there are plenty of job seekers looking for jobs. In some areas of the United States, the unemployment rates are much higher. At the ...
The small, personalized floral shop may become a thing of the past. Don Goede of Skyway Creations explains, “Someone said to me, you should be excited that the competition ...
Great customer service – some places work at it, while others do not seem to as much. In my reading this week, I ran across a couple of articles that offer great reminders ...
“Neither snow, nor rain, nor gloom of night, stays these couriers from the swift completion of their appointed rounds.” These words, ascribed to Herodotus in 530 B.C., ...
Customer service is more than just helping your customer find something; it’s about letting the customer enjoy the whole shopping experience. There are lots of books and ...
