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Articles in Customer Service


Article in Customer Service

As a customer service professional, you know it's significantly easier to serve satisfied customers than unsatisfied individuals. It's also much easier to function in a relatively ...
Article in Customer Service

As the first month of 2014 comes to a close, many businesses are taking steps to integrate customer service tips into their existing procedures. If you're at a loss about where to ...
Article in Customer Service

The minimum wage debate rages regularly in America, and its effects are felt acutely by the customer service community. Many customer service jobs pay either the federal minimum ...
Article in Customer Service

It's no secret that customer service can make or break a company; angry customers are bad for business. According to a recent consumer survey, however, the problem is even more ...
Article in Customer Service

Internet retail giant Amazon came out ahead in the latest ForeSee Experience Index with an overall rating of eighty-seven points. That marks a two-point increase in the rating of ...
Article in Customer Service

For many years, the path to success in customer service call center management was to contract with an overseas offshoring firm to get customer service tasks done at a discount. ...
Article in Customer Service

Customer service jobs can be difficult to find, and competition among applicants hoping to land one of the few available customer service jobs is fierce. Putting an action plan ...
Article in Customer Service

Your resume is the key that opens doors to opportunities. In today's competitive job market, you have thirty seconds to impress hiring managers and recruiters with your resume. If ...
Article in Customer Service

Providing excellent customer service is never easy, but the holiday season presents special challenges. Customers flock to busy malls and commerce centers to find gifts for ...
Article in Customer Service

If speed and convenience are the most important factors of customer service, plans for online retailer Amazon to deploy package-delivery drones should inspire brand loyalty across ...
Article in Customer Service

No one likes coming last. Unfortunately for Sprint, that's exactly what happened to its ratings on one Consumer Reports survey that asked nearly 60,000 customers about their ...
Article in Customer Service

One of the most common complaints about wireless service providers is the poor customer service delivered by some sales associates and tech support workers. Fortunately, several ...
Article in Customer Service

At any given time, Google has a number of new products it is working on, some with more success than others. For every unsuccessful and shuttered project like Google Wave, there ...
Article in Customer Service

Is your job search stalled or dead-in-the-water?  If you live in a major metropolitan area, like New York or Los Angeles, you may be sending out lots of resumes with little ...
Article in Customer Service

If you plan on taking on a CSR career, and especially if you are doing so in the capacity as a member of management, it is so important to understand some of the best ways to ...
Article in Customer Service

Mail carriers have traditionally been able to count on having Sundays off, but a new deal between Amazon and the United States Postal Service (USPS) could change that. The online ...
Article in Customer Service

In October of 2013, the FAA announced that it would relax the rules governing mobile device use on planes. For customer service professionals, particularly those in the airline ...
Article in Customer Service

Of all the customer service tips you're likely to come across, perhaps none are as important as this: make the customer's experience with your company a pleasant one. Bad customer ...
Article in Customer Service

I would expect that everyone in a CSR field knows the saying “The customer is always right.” Usually this means always trying to satisfy the customer as best as ...
Article in Customer Service

Customer service delivery has gone through a lot of changes over the years.   It began with face-to-face, personal service in every type of business.   It ...