Times have changed. The world has changed. But don't let that distract you. Old-fashioned customer service skills are worth dusting off and restoring to the daily practice of a ...
In 1962, when television was black-and-white, and gasoline was $0.31 a gallon, Texaco launched an effective ad campaign telling American drivers, “You can trust your ...
Many industry experts now advise consumers to judge companies mainly on their customer service records. With that in mind, it is more important than ever to implement ...
When interviewing for a position as a CSR, you are likely to get asked all of the typical questions like: “Where do you see yourself in 5 years?” – “What ...
It is a good sign that a job change is in order if you have a temper that gets the best of you. Especially if you are working or desire to work in a customer service-based ...
If anyone ever knew how to take care of customers, it was J.W. Marriott, the founder of the Marriott Hotels and Resorts. The cornerstone of his success was his belief in the ...
When it comes to delivering top-notch customer service, good communication is essential. If you expect members of your customer service department to deliver excellent service, ...
Job openings for customer service representatives may be plentiful, but the competition is also fierce. Entry-level positions may garner hundreds of applicants; supervisory ...
For business owners, customer service is a crucial consideration. The importance of excellent service is illustrated by a recent issue with the manufacturer of Maker's Mark ...
Being active in a job search requires skills that may be above and beyond your normal every day or even career skills. For one thing, it requires leadership skills. You are the ...
If you’ve ever started a business, or had a dream of starting one, you probably know how difficult it can be to write a business plan, attract investors or go through the ...
Complex customer service policies confuse consumers and frustrate the professionals tasked with resolving customer service issues. Although you may not have control over the ...
I have written recently on the new ways social media is effecting the job search. One of those articles looked at how things like tweeting on Twitter may become more important in ...
According to the U.S. Small Business Association, there isn’t anything “small” about small- and medium-size businesses. They may only have one employee, or ...
For many businesses, customer service is a crucial part of everyday operations. Excellent communication and friendly service can go a long way in building relationships. By ...
If you are actively looking for job as a CSR, it is always great to have some up-to-date idea ammunition under your belt. Ideas on developing a customer loyalty program can be ...
While such customer service events are not inevitable—or even very common—scandals like the recent Lululemon yoga pants issue can hit any business in any ...
A good customer service support team is imperative to the success of your business. It does not matter what you are selling, or even whether it is services or products. The sales ...
Who likes to admit that they don’t know something? Most people like to think that they are experts at something. We go to school, then to college and often spend years ...
For the CSR desiring to be successful, gone are the days of just providing basic service. Competition is fierce, and an attitude of always striving to go above and beyond is a ...
