ITSpecialist
| | | | | | Industry Focus: | Information Technology | | Job Title: | ITSpecialist | | Experience: | 5 – 10 Years | | Looking For: | Any Position Type | | Salary: | $60000 - $80000 | | Education Level: | Post Graduate Degree | |
4001 Clarks Lane #311, Baltimore, MD, 21215
Cell: (646) 361-2251
Computers@sergio36.com
Sergio V. Ferreiras
Objective:
To obtain a position in Management Information Technology on Systems Support and Administration.
Experience:
2004 -- Present 1999 - 2004 Segula Technologies Inc., working onsite for Citifinancial. Experienced Technical Analyst: Provide technical support to U.S., Canada, and Mexico branches. These activities include desktop hardware and software, password resets, mainframe and telecommunication issues. Assist in coordinating outage conference calls and performs business and management notification. Escalate issues and/or outages to SSG level 3. Dispatch the appropriate vendor as required (Gectronic, Verizon, MCI etc). Act as the user’s advocate for trouble tickets through closure. Respond timely and efficiently to assigned tickets. Perform daily system and log reviews, daily and weekly audit and security reviews and periodic OS and Security patches. Sergio 36 è IT Specialist · Troubleshooting and resolution of assorted workstation issues. · Test software to be integrated on the standard platform. · Assign & manage related desk-side problems. · Diagnosed Microsoft & Lotus Software with hardware problems. · Maintenance of interface and content of the Intranet. · Facilitated HTML workshops.
Technical Skills:
Systems: Linux (Red Hat), Windows, OS2, and Novell 5.0 Software: MS Office, Lotus Notes, Outlook, PhotoShop, Lotus Suite package, World Perfect Suite, SAP, and Dialer Programs. Palm OS, Blackberry, and 3270-mainframe emulation. Web design: HTML, Dream-weaver, Front-page, Java, JavaScript. Languages: Visual Basic 6.0, Visual Basic. Net, C, C++, and Pascal.
Professional Certifications:
06/01/2002 ==> MCP 11/19/2001 ==> Inet
09/28/2001==> Network+ 08/16/2001 ==> A+
Education:
Keller Graduate School of Management Of DeVry University Bethesda, MD Graduate degree in Business Administration (MBA) Security information data concentration
Graduated
Monroe College
New Rochelle, NY Bachelor’s Degree: Computer Information Systems
Graduated Awards: President’s list, Dean’s list GPA: 3.7
Katharine Gibbs School New York, NY Associate Degree: Computer Network Operations Graduated: October 2002 Awards: Dean’s list GPA: 3.8
Languages Bilingual Spanish & English.
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