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article posted by Mary Nestor-Harper in Customer Service • Yesterday

You’re probably asking the questions, “What’s a net promoter score anyway, and why should I care?" That’s fair: most people wouldn’t know what the term means. It really doesn’t even apply to...

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Customer Service Management

(kuhs-tuh-mer sur-vis man-ij-muhnt) (n.)

The practice of directing and coordinating customer service efforts in a business or organization. The educational requirements of a customer service manager differ by company and the type more...

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