Date: June 2013
Title: Applications Developer 4 (ERP Student Information System Service Manager), job #3507
Department: Information Technology Services –
Under general direction, design flexible application frameworks. Analyze and improve performance of software programs and analyze requirements for data exchanges between application software and other CWRU systems; determine viable alternatives; make recommendations; and design, specify, obtain consensus, and implement solutions. The position works independently or as part of a small team to gather specifications, design, develop, and modify significantly complex systems requiring thorough knowledge of the business application. This position is accountable for the full life cycle of application development. Will be primary customer contact and will assure all aspects of the project runs smoothly and management is continually informed of project status. Specifically, represents all PeopleSoft Student Information System provided services to clients. Is responsible for all service support and service delivery actions taken to ensure they meet client business needs and IT requirements.
1. Design and deliver high quality, high impact systems solutions.
2. Define and scope project for application solutions; follow project management standards.
3. Proactively contribute to strategic planning of applications and technology direction.
4. Work with staff to ensure adherence to prevailing programming standards when performing analysis, writing documentation, testing components, and completing quality assurance review.
5. Work with business and operations personnel to ensure business requirements and system needs are met (including technical and operational documentation).
6. Work with developers and business systems analysts on detailed complex designs.
7. Participate in software architecture and system level design.
8. Serve as a resource to consultants and customers.
9. Establish project plans and project schedules per established standards.
10. Review project deliverables foe conformance to established standards.
11. Develop best practices of the Software Development Life Cycle (SDLC) and software quality standards.
12. Use honesty and integrity to keep university data confidential.
13. Maintain day-to-day responsibility for the ownership and resolution (including any referral or escalation) of issues which arise in connection with said services to insure agreed upon service levels are met.
14. Responsible for monitoring/evaluating performance of external vendors in support of the service.
15. Provide on-call and remote support as needed and leads the crisis management team for high-priority incidents impacting the service.
1. Monitors developments in the information security field to be able to make suggestions for the improvement of applications security and reliability; these activities include periodically reviewing notes about new vulnerabilities relevant to the application.
2. Perform other duties and responsibilities as assigned.
Department: Daily/weekly contact with developers, engineers, managers.
University: Daily/weekly contact with Registrar, Bursar, Director of FA, All staff in Undergraduate Studies, and all staff in Graduate Studies
External: Contact with vendors as needed
Generally directs the work of application developers, business systems analysts and/or contractors.
Experience: 7 to 10 years of progressive experience. Minimum of 5 years’ experience implementing and/or supporting a PeopleSoft Campus Solutions Enterprise Resource Planning application required.
Education: Bachelor’s degree in computer science, information technology, or related field.
1. Principles and methods of systems analysis, including business process and entity relationship analysis tools and methods.
2. Applicable business area(s) and related regulations, policies, and procedures.
3. Systems design principles, methodologies, and tools, including those applicable to web-based environments.
4. Database theory, design rules and development practices, including data modeling, data flow and entity relationship analysis.
5. Principles and practices of sound business communications with the ability to communicate complex material in ways customers can understand.
6. Technical project management support for technical cross-functional projects and is assigned to projects of significant scope, complexity, size, impact, budget and/or project team size. Projects are diverse in nature and have significant impact to the organization.
7. Mentorship, leadership, managerial, and facilitation skills.
8. Strong Inter-personal skills, conflict resolution, and negotiating skills.
9. Ability to respond to difficult, stressful or sensitive interpersonal situation in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations which sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood.
10. Ability to effectively manage and guide group efforts. This includes providing appropriate level of feedback concerning group progress. Ability to manage and coordinate the activities of individuals over which the individual may have no direct authority.
11. Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience.
12. Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met.
13. Demonstrated responsibility for full life cycle implementation of PeopleSoft Campus Solutions, including requirements/analysis, design, development, data conversion, interfaces, reporting, testing, and production support.
14. Demonstrated proficiency in all components of PeopleTools version 8.5 or higher, including Application Designer, Application Engine, PeopleCode, SQR, Crystal Reports, COBOL, Component Interface, and Application Messages.
15. Experience with PeopleSoft Campus Solutions version 9.0.
16. Demonstrated skills using Oracle database and SQL.
17. Knowledge of Windows and Solaris operating systems.
18. Demonstrated skills using Microsoft Office XP products.
19. Some knowledge of network systems/operation systems and supporting applications (preferred).
General office environment. This position will have access to secured information such as faculty, staff and student personal information. There are periods of stressful times due to time constraints especially during project deadlines. Travel between various locations on campus may be required.