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The Asst. Department Administrator (ADA) is accountable for coordinating all back office clinical functions for a health care team in a medical office to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction & workplace and patient safety. The ADA is critical in implementation of regionally consistent practices, processes and protocols within a clinical department to ensure a consistent care experience for our members. The ADA works very closely with physician partners and the Department Administrator (DA) in fulfilling the job accountabilities. Essential Functions:
• Supervises and coordinates all back office activities necessary to provide excellent patient focused care.
• Selects, coaches, develops, and performance manages staff and affiliated clinicians in collaboration with physician partners and in compliance with requirements of EEO/AA goals, union contracts, and personnel policies of the organization.
• Ensures clinical competency is maintained for all health plan staff and affiliated clinicians through continuous monitoring, assessment, and training in partnership with Ambulatory Nursing, Regional AC Coordinator, and physician partners.
• Ensures adoption through training and reinforcement of procedures designed to impact quality measures as appropriate, i.e., HEDIS and Department-specific quality and continuous improvement goals.
• Co-leads unit-based teams (UBTs). Ensures the UBTs continuously focus on identifying and implementing ways to meet/exceed quality, service, and access targets and implement regional initiatives.
• Researches and resolves customer complaints.
• Acts as a liaison between the physician group, the health care team, and support departments to ensure effective communication for overall patient care services, including cascading regional communications to the front line staff.
• Monitors and controls expenditures, overtime and staffing levels.
• Maintains current information and knowledge of all applicable Kaiser Permanente policies, local, state and federal laws and regulations, and accreditation standards.
• Ensures that training activities incorporate all applicable KP policies, local, state and federal laws and regulations, and accreditation standards.
• Accountable for consistently demonstrating service behaviors and principles defined by the KPNW Quality of Service Behavior Standards, the KP Mission and any specific departmental/organizational initiatives.
• Ensures health care team compliance with related Patient Safety, EH&S regulations, training requirements and regional emergency preparedness expectations.
• Ensure back-office practices are in compliance with all Revenue Cycle requirements.
• Acts as a patient advocate when necessary.
• Prepares assigned team(s) for all KPHC upgrades and enhancements in partnership with the KPHC team.
• Works collaboratively with other supervisors/managers in the medical office building to provide highly coordinated care for patients.
• Conducts audits to ensure performance requirements are being met at all times.
• Partners with regional departments to support the delivery of high quality care and service in the medical office.
• Analyzes data to assess progress against targets and to identify opportunities for improvement.Qualifications: Basic Qualifications:
• Five (5) years of health care operations/business management experience.
• Three (3) years of proven people management/supervisory experience.
• Bachelor's degree or equivalent experience in business, nursing or health care related field.
Licenses, Certifications, Registrations
• N/A. Additional Requirements:
• Ability to lead in a culturally diverse environment and promote culturally competent care.
• Ability to communicate effectively in written and spoken English.
• Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timelines.
• Demonstrated understanding of clinical and operational processes; staff licensure/certification, clinical competency requirements and scope of practice concepts.
• Excellence in customer service, service recovery and complaint resolution skills.
• Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications:
• Supervisory experience in a unionized health care setting.
• Ambulatory health care experience.
• Master's degree in healthcare, public or business administration, or related field.
• Clinical background/licensure.
• Ability to lead and implement change management and process improvement activities.
• Ability to understand and utilize data to improve performance.
• Ability to performance manage, coach, and develop staff.
• Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician practices, innovation, compliance and integrity.
At Kaiser Permanente, we believe in health. Yours. Ours. Everyone’s. When you join our team of dedicated employees and physicians, you join a legacy of quality, affordability, innovation, and service that spans more than six decades. Our integrated team of health professionals works to provide care that empowers each of our more than nine million members to live up to their own potential. Supporting these efforts, our business, technology, research, finance, and countless other teams define our goals, drive our business, and advance our mission. And our commitment to health goes beyond our immediate members. We invest in our neighborhoods, our communities, and our nation—inspiring ongoing improvements so that our vision of expert, affordable care for all becomes a reality. It’s a future you’ll help shape when you lend your insights to a recognized leader in innovation, care, and health. Come build a truly powerful career, here at Kaiser Permanente.