Assistant Sales Manager- River City
Assistant Sales Manager
Job Summary:
The Assistant Center Manager is responsible for meeting the needs of existing and potential clients through the professional delivery of the Medifast program, including answering a high volume of calls and booking appointments, conducting sales consultations, and providing weekly counseling visits to provide ongoing guidance and sale of Medifast products.
This position is Non-exempt and reports to the Center Manager.
Job Duties:
- Drive center sales through lead conversation, continuous follow up, and excellent customer service.
- Answer the telephone using the Company phone script and book appointments.
- Conduct sales consultations with prospects and optimize closures.
- Respond to new clients by explaining and selling full programs.
- Assist Sales Manager/Center Manager with onsite consultations as needed.
- Provide detailed information to new clients on product and program costs, expected outcomes, timelines, and any other important information pertaining to their program.
- Conduct Patient weigh-ins by educating new and existing clients towards weight loss goals.
- Complete timely phone follow-ups to missed appointments with the intention to reschedule the client.
- Provide friendly customer service and accurate information regarding products and programs to clients.
- Maintain accurate client records in conjunction with corporate compliance and confidentiality policies.
- Uphold the MWCC Performance Standards - see attached.
- Complete other center duties as assigned such as inventory, opening and closing the center, etc.
- Any other duties as assigned by management.
Experience and Education:
- Two (2) years sales experience; experience in a retail commission environment preferred.
- Previous Weight Loss program/product sales experience preferred.
- Associates Degree or equivalent work experience.
Skills Requirements:
- Proven ability to make an ""emotional sale.""
- Basic understanding of the science of weight loss and healthy lifestyles.
- Strong interpersonal skills with the ability to effectively communicate both over the phone and face-to-face.
- Strong computer skills including Microsoft Office programs; the ability to learn new systems quickly.
- Attention to detail with the ability to multi-task and work in a fast-paced retail environment.
- Excellent customer service skills.
- Flexibility to work nights and weekends as dictated by the needs of the center.
Key Performance Indicators:
- Number of members originated
- Dollar value originated
- Number of leads closed
- Percentage of leads closed
- Number of referrals
- Customer feedback
At Medifast Weight Control Centers (MWCC) we seek to live to the following performance standards:
To Focus 100% on the Customer: We seek to delight our customer; to provide hope, health and happiness to those we serve.
To Inspire: We strive to inspire both our members and our employees. We are lucky to be in a business that can positively affect people's lives and health; we should cherish that.
To Act with Composure: We are in an emotional business and need to be caring. We must uphold the highest standards of professional behavior, even when under pressure, when facing challenges or when we disagree with each other.
To Act with Integrity : We need to be compassionate, empathetic and keenly aware of those around us and our role in what change we may affect. We need to act at all times with the highest degree of integrity; decency is our baseline.
To Take Personal Responsibility : We come to every task from a position of accepting 100% responsibility for the result. We never adopt a victim's mentality or blame others for mistakes. We are constantly self-critiquing and are constantly seeking ways to improve who we are as customer- facing employees, colleagues, professionals, family members and leaders.
To Function within Ambiguity : We recognize that we are in the service business. We recognize that we are constantly interacting with new members. We are in a growth business. We are in the responsiveness business and therefore we must embrace change. We must be flexible, and above all, approach our challenges with a positive and inspirational attitude.
To Learn: Learning, applying and transferring knowledge is the backbone of our business. We must be constant learners always on a mission to improve ourselves, our members, our systems, our colleagues, our company and ourselves. It does not stop. We take action from an informed position of prepared understanding.
Interpersonal Savvy : We communicate with each other and our customers in a way that demonstrates compassion, empathy and constructive and honest feedback.
To Achieve Results : We strive to win. We hit our goals. We develop best practices. Every system, goal, plan and meeting is designed to achieve and exceed our budgeted results and goals. No plan is made or meeting held without a clearly defined purpose and an aligned goal to achieve budgeted or desired results.
