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POSITION SUMMARY Manage the escrow department processes & performance, including relationships with multiple outsource vendors. ESSENTIAL DUTIES AND RESPONSIBILITIES · Manage the daily responsibilities of the managers and supervisors of the following areas: hazard and flood insurance, real estate tax, escrow analysis, flood zone tracking, interest on escrow, and optional products. · Manage relationships with multiple vendors and handle direct vendor oversight which includes: reoccurring conference calls, quality review, maintaining issues log, presenting escalated issues, preparing monthly reporting, and completing vendor scorecards. · Ensure service level agreement adherence. · Provide feedback and guidance to management team. · Prepare and/or validate