Branch Manager (Trevose, PA)

Branch Manager (Trevose, PA)

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at .

• In a level 4 branch, incumbent is responsible for total profit and loss for the branch.
• Monitors staffing levels, expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins.
• Assists senior management in the development and preparation of the branch's annual budget, and is responsible for the execution of that budget.
• Ensures proper acquisition business integration.
• Ensures the effective operation and management of all functional areas of the branch such as customer service, accounts receivable, clinical and distribution.
• Implements and maintains office procedures and controls in compliance with company policies.
• Ensures facility is maintained in an attractive, safe and efficient manner.
• Ensures operational procedures comply with federal, state, local and JCAHO regulations.
• Assists in developing, interpreting and implementing new policies.
• Coordinates the implementation of new programs.
• Ensures achievement of accounts receivable objectives for the branch in accordance with company standards.
• Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff.
• Ensures project deadlines and performance standards are established and met.
• Creates an environment of excellence in serving customers.
• Ensures that customers receive the best possible service.
• Troubleshoots problem areas and initiates corrective action.
• Handles non-routine problems and inquiries from patients, physicians, referral sources and others.
• Responsible for implementing Performance Improvement Process and demonstrating improved outcomes.
• Assists in directing the local sales function.
• Assists in the development of budgeted sales goals and ensures sales goals are attained.
• Assists in evaluating and analyzing sales activities.
• Assists in developing sales strategies.
• Performs other related duties as directed by supervisor.

Qualifications:

• Education or experience equivalent to a four year college degree is required.
• At least eight years related work experience is required, including both of the following:
• At least three years multi-disciplinary management experience with profit and loss responsibility in at least two of the following areas:

- Customer Service
- Distribution
- Clinical
- Sales

• At least three years healthcare experience with direct customer contact.
• Successful completion of Apria Healthcare's Customer Service Certification program.

Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V