Casual Customer Service AgentCasual Customer Service Agent
City: Hamilton Province: ON
Category: Airport Operations Job ID: AIR008-12
Posting Date: January 23,2012 Closing Date: February 13, 2012
Duration: Part Time
Description:
Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do?
Then thinkWestJet. It's a great place to land.
WestJet is currently searching for positive, enthusiastic individuals with an accomplished background in customer service to WOW our guests as CUSTOMER SERVICE AGENTS at the Hamilton airport. As a CSA, your bright personality and smile will start and finish the WestJet experience for our traveling guests.
As a Customer Service Agent, you will:
? Greet and check-in our guests for their flights
? Create new reservations or modify existing travel plans, possibly handling cash
? Handle guest inquiries
? Manage gate operations and flight closure
? Organize the safe loading and unloading of our guests on and off the aircraft
? Become an airport expert, and manage all other general airport duties as required
Desired personal skills:
? A positive and passionate personality, with the natural ability to communicate with people
? The ability to maintain eye contact and smiling with each of our guests and coworkers
? A demonstrated ability to listen and empathize with our guests? needs and problems
? A knack for problem solving and multitasking in a fast paced, time-sensitive environment
? A mature approach to work by taking ownership and responsibility in high stress situations
? The ability to recognize one?s mistakes and learn from them
? A commitment to teamwork and working in a fun and friendly atmosphere
Essential qualifications and skills:
? Proven experience in the Customer Service industry
? Ability to obtain an Airport Restricted Area Pass issued by Transport Canada
? Ability to consistently lift luggage of up to 70lbs/32kgs
? Flexibility to work shift work which may include early mornings, late evenings, weekends, and holidays
? A demonstrated proficiency and comfort level with computers, and recent experience working within a Windows based environment
? Ability to successfully complete the Initial Customer Service Agent Course: 3 weeks of full time in-class training, which will include studying and homework
? Ability to handle and balance cash transactions
? Strong competency in the English language, both oral and written
? Must be able to pass a criminal background check
The Customer Service Agent position is a highly physical role; agents are required to be on your feet for long periods of time. Other physical tasks may include (but are not limited to): assisting wheelchair guests on and off of aircraft, pushing wheelchairs, lifting luggage to baggage belts, organizing odd/large luggage, among many other tasks.
WestJet is an equal opportunity employer and encourages applications from all qualified individuals. WestJet's hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. WestJet does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
Safety comes first at WestJet.
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