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CitiFinancial Loss Mitigation Specialist Boise ID

Citi - Boise, ID
Job Number
121582722

Job Description

Reference Code: 14000085
Location: Boise, ID, USA
Education Level: High School Diploma/GED
Job Description Brief Description of the Organization
CitiFinancial Servicing (CFS) focuses on customer support, collections of past due accounts, compliant account solutions and successful account loss mitigation within our portfolio. Our centers, located across the country, handle large portfolios and heavy call volumes daily with excellent customer service. Our employee teams work together to ensure all customers are treated respectfully when resolving customer account concerns.

Description
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When you begin your career with CitiFinancial you will be eligible for a competitive salary with bonus opportunities (Monthly and Quarterly) based upon your performance results. On your first day of employment you will be eligible for our benefit plans including Health, Dental, Vision, 401K, Paid Time-Off and much more.

As a member of our successful team you will:
-Work directly with customers managing collection activities while ensuring a high level of customer service
-Recommend solutions for delinquent accounts that are compliant within guidelines
-Work as an individual contributor and as part of a team to achieve business objectives
-Ensure that all servicing documents and processes are completed accurately per internal policies
-Be responsible for managing a cash drawer and performing administrative tasks and duties

Senior members of the team will also:
- Assist in coaching /training team members to provide knowledge and expertise on servicing policies and guidelines, provide account solutions, and overall management of the Team and operations
-Support the Center Manager to ensure the entire team/office is performing at high level and meeting individual and Center goals
Description
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Interface.d8434152e344.row1"" class=""inlinepanel"" title="""" style=""DISPLAY: inline""> Qualifications

  • To work for CitiFinancial you must be 18 years of age or older
  • One year of sales or collections experience
  • Effective communication and active listening skills that demonstrate the ability to determine solutions that are beneficial to the customer and the company
  • Strong problem solving and analytical skills are required to successfully review customer information
  • Ability to research and respond to customer inquiries promptly and accurately
  • Experience with PC's and various software programs including word and excel
  • Willingness to work flexible hours which will include some Saturday hours
  • Experience in managing multiple tasks and transactions simultaneously
  • Ability to understand and follow instructions/directions/comply with company policy and regulatory requirements
  • Ability to perform individually as well as contribute positively to the Center Team environment

  • Additional Qualifications
    for senior members of the team
    :
  • Ability to recommend solutions to resolve difficult or complex accounts
  • Experience creating and executing business plans / strategies and establishing goals
  • Demonstrated experience in managing an effective team, including ability to train, coach, develop and motivate staff.
Licensing Requirements :
Possession of an active Mortgage Loan Originator License in the applicable state at the time of hire is preferred. All individuals hired into the Loss Mitigation 3 position will be required to apply for and obtain any necessary state license to service mortgage and/ or real-estate products within six months from date of hire as condition of continued employment. While requirements for licensure vary by state, in order to obtain and maintain a license you may be required to provide a summary of personal and work history, submit to periodic criminal background and credit history reviews, satisfy pre-licensure and continuing education requirements, as well as obtain a passing score on a written exam.

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