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Ascension Health Ministry Service Center - Indianapolis, IN US
The Ascension Health Ministry Service Center serves our clients, delivers value and enables new possibilities for our health ministries throughout the US. Join ...
Communication is the heartbeat of any Army National Guard unit. By joining the Army National Guard as a Signal Support Systems Specialist, you will keep the ...
Pyramid Technology Solutions, Inc. - Indianapolis, IN us
System functional design technical design and programming experience within a team environment 100 Expertise with full software development life cycle including ...
Reporting to the Project Manager,the Senior Integration Specialist is responsible for designing, developing and implementing integrations along with the review, ...
Job ID: 6250 Job Location: Carmel, IN City: Carmel State: IN Country: USA Job Category: Customer and Technical Support Application Support Analyst The Active ...
Job ID: 6023 Job Location: Carmel, IN City: Carmel State: IN Country: USA Job Category: Customer and Technical Support We are looking for an employee for a ...
Information Security Specialist We have a requirement to recruit two Information Security professionals to be the Security Transition specialists forming the ...
Overview: This person will report to the ECommerce manager and work closely with the Lead Software developer in helping to increase the overall functionality ...
Job Summary: Reporting to the CTO, this individual will be responsible for coordinating the planning, design, development and implementation of business applications ...
Wrth Service Supply is one of five sister companies of Wrth Industry of North America and a member of the Wrth Group of companies. We are widely recognized ...
Our company is currently on the search for an Application Application Specialist to join our team! This is not a call-center environment! You may be a new graduate looking to enter the world of information technology, or have some experience and/or a technical orientation. If you want an exciting, challenging, and rewarding career, we want to hear from you!
The successful candidate will assist their Team Lead and the Manager of Support Services in delivering world class support to our customer base. The candidate must have a can do attitude with good organizational skills and a high degree of flexibility. As an Application Analyst you will be responsible for the following result area:
Providing first tier application level support to customers on using our software
Providing training and implementation services to customers using our software
Duties and Responsibilities Include the Following:
Provide phone email and web support to customer base to ensure smooth operation of the software
Recommend or perform remedial actions to correct problems
Advise clients on alternate methods of solving issues or recommend specific solutions
Escalate issues to Technical Analyst team where appropriate
Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Assist in closing of all open support calls
Assist in the editing of training materials and manuals
Experience Required:
Customer service orientation
Diploma or degree in related discipline or equivalent experience
Microsoft Windows Operating System Software. (Windows XP, 7, Server OS).
Teaching and training skills
Excellent verbal and written skills
Knowledge of the Communities Market (Parks and Recreation, Higher Education, YM/YWCA's) is considered an asset.
Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves sitting, walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 10 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical call center/office environment. Other responsibilities as assigned.
Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! Be sure to include salary history in your cover letter. EEO/AA.
