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Clinical Customer Service Coordinator
Associates Degree POSITION SUMMARY: The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers either in person or by phone. Performs a variety of integral activities to assist medical, nursing and administrative staff to meet unit, department, and institutional needs. Assists with the overall coordination, planning, development and implementation of assigned projects. Oversees front-desk and administrative duties. Responsible for day-today supervision and performance management of clerical support staff. COMPETENCIES: A. Education: Work requires a level of knowledge in health care administration or office management as obtained from the completion of an Associate's degree. Baccalaureate Degree preferred. B. Knowledge Knowledge of medical terminology equivalent to that obtained through successful completion of JHH sponsored Medical Terminology course. Knowledge of office and administrative procedures and ability to organize and prioritize tasks normally acquired through two to three years of related experience. Requires comprehensive understanding of personal computers and demonstrated proficiency in the use of standard word processing, power point and spreadsheet software. C. Work Experience 2 - 3 years of work experience using customer service, data management, time management and office management skills, preferred.