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  • Customer Care Representative / Customer Service / Call Center

    (Job via CareerBuilder) My Alarm CenterNewtown Square, PA

    Job #112668919

  • Customer Care Representative


    Exempt/Non-exempt:  Non-Exempt

    Department:  Customer Care

    Reports To:  Customer Care Manager



    This position requires you to provide a high level of customer satisfaction and support in a high volume inbound / outbound call center environment.  


    • Make the customer a top priority
    • Answer incoming calls timely & effectively finding solutions within the designated timelines, as outline by management
    • Make outgoing calls upon request by management
    • Respond to and follow up on daily correspondence and voicemail messages
    • Assist customers with a wide variety of questions and/or concerns pertaining to their alarm monitoring account. 
    • Assist customers with tasks such as making payments over the phone, setting up web login or password, re-sending invoices, etc.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Customer Care Representative



    • Emphasis on offering the highest level of customer satisfaction
    • Ability to listen to the customer and respond in a pleasant, well controlled voice
    • Ability to maintain control of a conversation and have a positive attitude
    • Able to make decisions that are in the best interest of the customer and the company
    • PC proficiency with keyboard touch
    • Ability to multi-task


    High school diploma or general education degree (GED); and 2-5 years related experience and/or equivalent combination of education and experience.


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