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  • Customer Care Specialist Prior Authorization

    collaberaAnchorage Alaska US, AK

    Job #121505487

  • Job Title : Customer Care Specialist Prior Authorization Job Code : 9147A_AK_CSR_P Required Skills : Excellent customer serviceData entrycall center Preferred Skills : Healthcare or medical or medicare expeience Domain : Government, Healthcare Location : Anchorage, Alaska, US Area Code : 99508 Posting Start Date : Posting End Date : Pay rate : DOE Duration : 6 Month(s) DESCRIPTION Project Description : Uses a web based system to handle online, telephone and written correspondences for the Prior Authorization Department. Responds to telephone inquiries, emails and written correspondence using standard scripting, procedures and letters Data Entry of written and communicated inquires into the online system Gathers information, researches/resolves inquiries and logs customer calls and correspondence Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Effectively resolves assignments within specified timelines with attention to quality and detail Assists in the Prior Authorization Call Center Department to provide adequate phone coverage Focus on providing excellent customer service in all aspects of contact with providers, recipients and clients Follows all HIPAA and Security standards set forth by the company REQUIREMENTS Education : Experience : 2 - 6 years CONTACT DETAILS Recruiter : Mohamedirfan Khan Phone : 9737747816 Email-ID : mohamedirfan.khan@collabera.com; URL : www.collabera.com


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