Customer Service Associate

Customer Service Associate

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at .

• Responds to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment, supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
• Maintains appropriate documentation received with order and conducts follow-up as applicable.
• Verifies insurance eligibility and benefits of patients. Obtains verbal / written authorization for medical treatment from appropriate sources.
• Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.
• Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures, and ""best practices"".
• Performs other related duties as directed by supervisor.

Qualifications:

• Education or experience equivalent to a high school diploma is required.
• At least two years related experience is required.
• Successful completion of Apria Healthcare's Certification Program

Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V