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For your reference, we have included the original job posting below.
Customer Service Clerk I - Customer Services - Central Collections
Job Number:
24678787
Company Name:
City of Rock Hill
Job Location:
Rock Hill, SC US
Job Category:
Military & Government
Minimum Education:
High School Diploma
Customer Service Clerk I - Customer Services - Central Collections
Close Date: Until Filled
Minimum Training & Experience A high school diploma and three years experience as a cashier or bank teller. The equivalent combination of education and related work experience may be considered.
Desirable Knowledge, Skills, & Abilities · Knowledge of modern office practices, procedures, and equipment. · Knowledge of business English, spelling, and arithmetic. · Knowledge of Microsoft Office applications. · Ability to understand and follow oral and written instructions. · Ability to make routine arithmetical computations and tabulations accurately and with reasonable speed. · Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal/external customers. Personally demonstrates appropriate customer service skills. · Ability to make and implement recommendations for enhancements to department’s productivity. · Ability to operate Windows-based applications on a personal computer, a cash drawer, calculating machine, and other standard office equipment.
Specific Duties · Collects payments and issues receipts for utilities, miscellaneous receivables, taxes, and business licenses; collects utility payments in a separate drawer; must balance both drawers daily. · Receives payments from walk-in traffic, mail, and depository. · Assists in the customer notification and collection of returned checks. · Initiates and files daily reports related to receipts and drawer activity. · Sorts and files correspondence and documents; pulls files as needed; maintains a record of files pulled. · Prepares monthly collections reports and maintains complex records. · Provides general information to the public. · Performs all other duties as may be assigned to meet organizational needs.
Additional Notes NOTE: This is a 30+ hour-per-week position with health insurance and partial benefits.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
