We are looking for a motivated individual to join our highly successful and highly visible team. If you have the ability to talk with customers and multitask with many different projects then you meet the first two qualifications.
We are currently looking for a Customer Service Coordinator to interface with US/Canada Consumables customers and assist us on various tasks/ projects throughout the Agilent's services sales cycle. You will interface with many different departments including the Solutions Unit, Sales, Logistics, Technical Services, etc. to promote Agilent Consumables in CAG. You will take care of the formal quotation to customers where accuracy and responsiveness are key to ensure good service. It's important that you are up to date on sales, marketing, and promotional programs and able to administer these accordingly and in a positive way to customers which promote high customer satisfaction. Any customer query on price, discounts and availability is in good hands with you.
Once the offer has been accepted by the customer you will take care of entering and editing of the order, including change order, credit and rebilling, in accordance to Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
Final part is the order management where you negotiate with the services organization to establish a committed delivery date and where you proactively manage orders to meet committed delivery date and any special delivery requirement. Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to company and audit rules. You punctually follow up on outstanding issues and take ownership for customer satisfaction.
You will work a day shift and help the department with various off line projects and daily operations. A strong team player is a must and the ability to think out of the box is required to join our team. The team is dynamic and successful and we are looking for an individual who is able to accept responsibility, run with it to a new level, work independently, and who is focused on providing excellent results.
To be really successful in this job you shoud have a customer service mindset and problem solving capabilities are even more important, you can multitask. You like the occasional stress in a customer service department while handling multiple tasks, projects, and innovative responsibilities. It goes without saying that you have good MS office skills and preferably some experience with business applications. A knowledge of SAP is preferred but we will train you.
Chemical Analysis Group
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