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Customer Service Specialist I - Consumer Operations
Essential FunctionsAnswers calls from retirees and medical providers, performs research, processes customer requests, documents as appropriate and responds both verbally and through writting. May also make outbound calls. Asks appropriate questions and serves as a resource of information when attempting to retain existing business.Enters all information related to the call for tracking and reporting purposes.Develops relationships with both internal and external associates.Elevates reoccurring issues to management.Other duties as assigned.