Customer Training Specialist 2
The Customer Training Specialist will develop and maintain on-line user documentation and instructor-led training materials for multiple programs at Argon ST. The successful candidate will research and collect system-specific information, and develop reliable knowledge and expertise in the operation and maintenance of Argon ST systems and products. Responsibilities include, but are not limited to; with an instructional approach, define system functionality for technical on-line documents and/or training materials, review and modify existing training and documentation materials (both web- and print-based) to maintain technical currency, understand, interpret and restructure technical information for a variety of audiences, and create final instructional materials using a variety of productivity and design tools (Madcap Flare, MS Word, MS PowerPoint, Adobe Dreamweaver, Adobe Photoshop, etc.)
The Customer Training Specialist will also participate in classroom instruction, thus will be responsible for preparing and performing classroom instruction and laboratory training activities either in-house or at customer sites. Travel may be expected and should be less than 30%
Competencies
General• Coaching/Teaching
Generally clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Usually provides instruction, positive models, and opportunities for observation in order to help work group members and occasionally members of others work groups to develop skills; encourages questions to ensure understanding. Offers timely, appropriate feedback on performance; reinforces efforts and progress. Generally establishes good interpersonal relationships by helping work group members and occasionally members of others work groups feel valued, appreciated, and included in discussions.
• Communication
Generally clarifies purpose and importance; stresses major points; follows a logical sequence. Usually keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Generally seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
• Customer Focus
Considers customers and their needs when performing and/or working with others on routine tasks; supports others and occasionally becomes directly involved in developing and sustaining customer relationships; assists more experienced employees in seeking information to understand customers' circumstances, problems, expectations, and needs; prepares information which more experienced employees will share with customers to build their understanding of issues and capabilities; considers how day-to-day actions or plans affect customers; responds quickly to help others address customer needs and resolve problems.
• Impact
Generally maintains a professional, businesslike image. Usually exhibits a calm appearance; does not appear nervous or overly anxious; tries to respond openly and warmly when appropriate. Normally speaks with a self-assured tone of voice.
• Quality Orientation
Generally follows established procedures for completing work tasks within own work group. Watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects. Initiates action to correct quality problems or notifies others of quality issues as appropriate.
Technical• Aviation & Weapons Systems
General knowledge of aviation and/or weapons systems including theory of operation and troubleshooting.
• Engineering Drawings & Specs
General ability to read, understand, and interpret engineering drawings and specifications.
• Instruction Skills
General skills involving preparation, delivery, and summary instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
• Instructional Media & Methods
General knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
• Tech Data Library & Database
General knowledge of and ability to use technical data library and supporting database systems and information.
Basic Qualifications For ConsiderationDo you currently have a minimum of 4 years experience using tactical SIGINT systems working as a Cryptologic Technician Collector (CTR), Cryptologic Technician Maintenance (CTM) or other service equivalent?
Do you currently have a minimum of 4 years experience with RF signals collection, analysis, and processing?
Do you currently have a minimum of 2 years experience in instructional systems design (in military or defense environment preferred)?
Do you have a current Top Secret (TS) security clearance or current Sensitive Compartmented Information (SCI) access?
Typical Education/Experience
Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
-Assist in the establishment and maintenance of team development standards, interacting in a dynamic team environment -Participate in system testing activities that support Quality Assurance, Factory Acceptance Testing and program documentation -Experience with Argon ST products preferred -Certified Master Training Specialist (MTS), military service or civilian equivalent qualification is preferred -Proven ability to understand and interpret technical information and restructure it for different audiences (in both written and oral instructional contexts) is preferred -Experience with producing training materials and conducting training sessions (in or related to military environment preferred) -Ability to work both independently and in a team environment is preferred -Strong work ethic, including self-motivation and initiative is preferred -Excellent problem-solving abilities and positive, solution-focused attitude is preferred -Willingness to adapt to changing tasking, priorities, and deadlines is preferred -Strong organizational, time-management, and multi-tasking skills are preferred -Strong oral and written communications skills along with attention to detail and self-editing skills are preferred -Familiarity with the instructional design and adult learning process is preferred -Familiarity with basic Internet search engines and techniques is preferred -Experience with technical writing, Microsoft Access, Madcap Flare, Adobe Dreamweaver, and web-based technical manual development is preferred -Experience with web-based technical manual development is preferred -Familiarity with web technologies and languages (e.g. HTML, XML, Javascript, etc.) is preferred -Knowledge of basic MS Office skills such as Outlook, Word, Excel, and PowerPoint are preferred
- Business Unit Defense, Space&Security
- Division Networks & Space Systems
- Program Electronic & Mission Systems
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/17/2012
