Customer Training Specialist 3\4
Position is Customer Training Expert for the Mission Communications and Data Systems installed on Federal Aviation Administration (FAA)certified 757, 737NG aircraft. Job requires both course development (ability to read engineering drawings is critical) and teaching / instructing. Travel is required.
Other tasks/skills for the job include: The ability to provide hands on training using system hardware/software; The ability to provide training on troubleshooting techniques; The ability to estimate and schedule assigned tasks associated with Class I & Class II changes to the current fleet configuration that impact current training assignments; Ability to conduct analysis to evaluate customer technical training needs to determine appropriate training content, objectives, design; Ability to develop, conduct and evaluate effectiveness of technical training; Ability to use Microsoft office software (Word, Excel, Outlook, Project, PowerPoint); Ability to Use specialized software technology (Reference Engineering Data Automated Retrieval System (REDARS,) FrameMaker, Acrobat Professional & FastDoc) to research, configure, maintain, update and develop new and existing media and materials; Ability to gather data to support proposal/development activities. Conducts analysis to evaluate customer technical training needs to determine appropriate training content, objectives, design. Oversees activities the development, delivery and evaluation of technical training. Establishes processes for identifying training content and evaluating training effectiveness. Uses specialized software technology (REDARS, Word, Frame & FastDoc) to research, configure, maintain, update and develop new and existing media and materials. Gathers data to support complete proposal development activities.
Ensures accuracy and quality of training products. Coaches and develops others. Works under minimal direction. Strong avionics background or aircraft maintenance a plus. Conducts analysis to evaluate customer technical training needs to determine appropriate training content, objectives and design. Develops, conducts and evaluates effectiveness of technical training. Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials. Gathers data to support complete proposal development activities. Establishes processes for identifying training content and evaluating training effectiveness. Ensures accuracy and quality of training products. Coaches and develops others. Conducts analysis to evaluate customer technical training needs to determine appropriate training content, objectives and design. Develops, conducts and evaluates effectiveness of technical training. Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials. Gathers data to support complete proposal development activities.
Competencies
General• Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Build Positive Relationships
Builds effective working relationships within the work group, with interorganizational employees, and occasionally with external customers. Probes for and provides information to clarify situations. Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on team and organization goals than on own goals. Seeks agreement from work group, with other employees, and occasionally with external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
• Coaching/Teaching
Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Provides instruction, positive modeling, and opportunities for observation in order to help fellow work group members, internal employees and occasionally external customers develop skills; encourages questions to ensure understanding. Gives timely, appropriate feedback on performance; reinforces efforts and progress. Establishes good interpersonal relationships by helping fellow work group members, internal employees and occasionally external customers, feel valued, appreciated, and included in discussions.
• Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
• Contributing To Team Success
Makes procedural or process suggestions to work group members, other internal employees, and occasionally external customers for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals; listens to and fully involves others in team decisions and actions; values and uses individual differences and talents; shares important or relevant information with the team; adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.
• Managing Work
Identifies critical and less critical activities and tasks within own and other work groups; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and rarely allows irrelevant issues or distractions from interfering with work completion.
Technical• Instruction Skills
Basic - Complete instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
Preferred - Extensive and specialized instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
• Instructional Media & Methods
Basic - Complete knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
Preferred - Extensive and specialized knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
• Instructional Systems Design
Basic - Complete knowledge of Instructional Systems Design (ISD) methodology (e.g., analysis, design, development, implementation, evaluation).
Preferred - Extensive and specialized knowledge of Instructional Systems Design (ISD) methodology (e.g., analysis, design, development, implementation, evaluation).
• Tech Data Library & Database
Basic - Complete knowledge of and ability to use technical data library and supporting database systems and information.
Preferred - Extensive, specialized knowledge of and ability to use technical data library and supporting database systems and information.
Basic Qualifications For ConsiderationDo you have at least 4 years Mission Communications and Data Systems experience for commercial or military aircraft?
Do you have at least 2 years experience as a teacher, trainer, and/or instructor?
Typical Education/Experience
Level 3 - Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience. Level 4 - Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
Experience in Documentum, FrameMaker, & FastDoc software applications a plus. Strong avionics background is a plus. Travel required. Ability to Obtain Interim and/or Final Clearances (Post Start) - US Citizenship Required
- Business Unit Defense, Space&Security
- Division Global Services & Support
- Program Mm & U
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/10/2012
