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Documentation Specialist, Healthcare
HealthDrive Corporation delivers on-site dentistry, optometry, podiatry, and audiology to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.
The Documentation Specialist is responsible for effectively obtaining and following up on documentation required for products and services to be rendered to patients.
Responsibilities include, but are not limited to:
*Identifying and requesting documents as needed for products and services.
*Effective follow-up on outstanding documentation.
*Managing documents in queue.
*Updating computer system as required for documentation tracking, service delivery, etc.
*Scanning original documents into the computer system and attach to appropriate patient record.
*Coordinating and completing documentation mailings as necessary.
*Ordering DME items from lab(s) as appropriate/required; includes requesting documentation and managing through pipeline.
*Updating managers with feedback from customers to improve services or provide recognition of staff members.
*Other duties and tasks as assigned.
To qualify for this role the individual must:
*Have a minimum of an Associate's Degree and/or equivalent work experience.
*Have excellent interpersonal skills and a strong ability to communicate both verbally and in writing.
*Be highly organized, have the ability to work in a fast-paced environment, and be comfortable and effective working with both custom and "off the shelf" computer applications.
*Be self-motivated and able to work effectively with minimal supervision.
*Be a creative problem solver and develop ethical, professional solutions for finding information, developing effective communication strategies and relationships.