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For your reference, we have included the original job posting below.
Escalate Specialist Tier 2
Job Number:
43879505
Company Name:
Kelly Services
Job Location:
Morrisville, NC US
Job Category:
Information Technology
Escalate Specialist Tier 2
Title : Level 2 Technical/Escalate Specialist Location : RTP, North Carolina Tax Term : W-2, long term contract could go perm Pay Range : $24-$28 Environment : BPO (Business Process Outsourcing), Manufacturing, Data Center, Call Center Start: January 1 st Number of Openings : Multiple
Kelly IT Resources is searching for multiple Tier 2, escalate Technical Support Specialists for a new Service Center that will be ""go live"" beginning January 1 st . Our client is searching for multiple candidates.
Responsibilities:
Infrastructure & Application Level 2 support - problem analysis and resolution before escalate to Customer level 2 support.
Knowledge Management - Updates and additions for Service Desk knowledge base.
Global infrastructure FPOC to Customer
Experience and Education Requirements
Bachelor or above, major in computer science will be preferred
1 year technical work experience in the Service Desk Industry
Strong problem solving and analytical skills Strong English writing and speaking abilities
Please submit your updated resume to and follow-up with a call to Vickie at , ext. 225.
