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Field Service Production Print Technician

Konica Minolta Business Solutions, U.S.A., Inc. - Tarrytown, NY
Job Number
102616716

Job Description

Konica Minolta Business Solutions U.S.A., Inc. is currently seeking a Production Imaging Print Specialist- Production Systems Specialist.

Professionally represents Konica Minolta as a responsive, reliable customer-oriented company through technically proficient, cost effective and timely service consistent with calls / units per day, utilization, and efficiency goals on the Konica Minolta High Volume Production Line. Provides service in printing or production environments on color and B&W systems.

RESPONSIBILITIES
  • Establishes an up-to-date file of service manuals, part books and other service literature using the issued laptop and develops familiarity with contents.
  • Maintains tool kit, supplies, and accurate inventory for assigned territory.
  • Must maintain the minimum call per day average.
  • Maintains effective relationships with customer and fellow employees.
  • Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
  • Accurately and timely completion of invoices and expense reports.
  • Must follow the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.
  • Installs multiple protocol and/or multiple network operating systems in conjunction with software based solutions, i.e. Barr System, AHT, TR Systems, etc.
  • Integrates Konica Minolta products into mid-Range systems for the Data Center market or high-speed systems including scanning for the CRD / POD market.

    Requirements:

  • Ability to seamlessly integrate into the customer's network environment
  • Excellent customer relation skills
  • Proactive and self-motivated
  • Must be able to work independently with very little supervision.
  • Demonstrated electro-mechanical, digital electronic, and PC expertise
  • Provides 24/7 on-call service and a maximum 2-hour on-site response time.
  • Installs complex networks and software solutions: may involve mid to high range platforms, additional data center, CRD Solutions.
  • A+, N+, MCP, CDIA - or approved internal certification(s) recognized as replacing (any or all of) the preceding external certifications.
  • High School and Technical School graduate or equivalent experience.
  • 8+ years experience related to technical/repair of business equipment.

    KONICA MINOLTA OFFERS:
  • Competitive salary.
  • Outstanding benefits package (incl. medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Excellent holiday/vacation plans.
  • Tuition Reimbursement Program.
  • Employee Referral Bonus Program.
  • Ongoing professional development training.
  • State-of-the-art office products.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Konica Minolta is Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.
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