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For your reference, we have included the original job posting below.
General Manager
Job Number:
44075633
Company Name:
Fashion Industry Employer
Job Location:
Oakbrook, IL US
Job Categories:
Merchandising, Purchasing & Retail Management & Business
General Manager
-Responsible for the overall recruitment, training and development of staff and performance management -Competitive shop to understand market and recruit effectively -Create and maintain a team environment within the store -Develop and recruit promotable candidates for company needs
Supervision: -Resolve interpersonal issues in partnership Human Resources -Create, implement and lead all sales and training initiatives -Implement and review store policies/procedures on a regular basis and ensure staff adheres to them -Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level -Provide in the moment and formal feedback based on observations. Share observations and next steps with GM -Resolves escalated issues in partnership with Regional Manager -Provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates
Business Development: -Analyze reports to identify deficiencies and opportunities -Develop relationships and communicate effectively with merchants -Ensure product assortments to meet store profiles - seasonal input on buys for store -Use Customer Relationship Management (CRM) to develop a repeat and loyal clientele
Operations & Loss Prevention: -Ensure appropriate store controls for all company standards in all departments, i.e., payroll hours, management mix, cash, inventory, fixtures and property. -Process Payroll in EZ labor, maintaining schedules and ensuring staff adheres to attendance and punctuality policies and procedures -Responsible for the maintenance and organization of the daily register, banking functions, communicating and setting appointments with outside vendors that provide services for the store -Implement and lead floor sets, inventory and all company initiatives -Ensure store shrinkage and audit goals are achieved through sound operational execution -Prepare, implement, and execute scheduled inventory -Opening and closing of the store -Oversee daily cleaning and physical up-keep of damaged areas inside and outside the store, ensure stockroom is organized and is set up properly so staff can easily access merchandise -Manage and monitor sales figures, payroll budgets, controllable expenses, inventory control best practices and banking procedures
Communication: -Manage and maintain current programs for optimal performance practices, including training modules, communication binder, bulletin boards, holds and damages, schedules and backroom organization -Hold morning information and motivational meetings in partnership with management team
