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Hospice Billing & Collections Specialist
American Hospice Our Promise of Comfort American Hospice is a national leader in the delivery of hospice services and our dedicated interdisciplinary teams provide compassionate end-of-life care in seven states and the District of Columbia. At American Hospice, we have a single passion and focus: hospice. Our team members adhere to the highest standards, not only in their work but also in their character. Each team member is expected to exhibit strong levels of teamwork with respect and accountability, communicate clearly and honestly, be compassionate and accepting of all persons, and confidently perform tasks to the best of their knowledge and ability with the utmost confidence in themselves and our organization. Our Mission: To enhance the quality of life, by maintaining patient dignity and comfort, while providing excellent service to our patients and families through hiring and developing the very best hospice staff. Our Purpose: We create a compassionate circle of support for our patients and families by providing the finest individualized end of life care. American Hospice is currently seeking experienced office professionals to fill the following position: Hospice Billing & Collection Specialist (2) These positions will be located in Jacksonville, FL. Position Summary: American Hospice is seeking assertive, detail oriented professionals to maintain responsibility for monthly billing and collections for hospice accounts receivable. The Billing & Collection Specialists will be responsible for the analysis of the patient financial assessments, commercial insurance authorizations and benefits, rate negotiations with patients and non-contracted pay sources, and will work closely with local hospice personnel to coordinate and resolve billing issues with Medicaid and other hospice providers. These competent and experienced health care professionals will be based in Jacksonville and should exhibit behaviors of accountability, flexibility, respect, and collaboration to help American Hospice fulfill its common purpose of creating a compassionate circle of support for our patients and families by providing the finest, individualized end-of-life care. All team members are expected to have well developed customer service skills and must demonstrate a commitment to the philosophy of Hospice Care for the terminally ill. Position Qualifications: High school diploma 3+ years of relevant experience Broad understanding of healthcare payment systems including Medicare, Medicaid, and commercial insurance. Detail oriented with a desire to succeed in a fast-paced, deadline oriented environment and a proven work ethic. Excellent oral/written communication and interpersonal skills including demonstrated active listening proficiency. Must demonstrate independence as a team member with the ability to work collaboratively with all American Hospice locations and operations. Must possess excellent organizational skills with attention to detail and follow-up. Highly developed technical and communication skills: proficiency with telephone and computer equipment, computer and application software including Microsoft Office suite. Must have reliable transportation, valid driver's license, and the minimum state required liability insurance, or access to reliable transportation. Our Quality Standards while working on our team include actively engaging in the following: Teamwork - Our highest priority is for our employees to form and function as a cohesive team. Communication - Show strong levels of honesty regardless of the situation and be sensitive when communicating with others while expressing empathy. Compassion - Understanding, empathy, and compassion are the cornerstones of what we do. Competency - Must provide the most accurate information; demonstrating the highest possible quality of work. American Hospice offers a variety of Team Member Benefits that include: Competitive salaries and paid leave time program, Health / dental / vision benefits, 401k with employer match Tuition Reimbursement and Much more. American Hospice is an Equal Opportunity Employer and it is our policy to provide equal employment opportunities to all people without regard to age, race, color, creed, religion, national origin, disability, gender, sexual orientation, veteran status, or any other basis prohibited by statute, and to promote the full realization of an inclusive employment and service policy. Additionally, American Hospice performs post-offer background checks, to include criminal background checks, drug screen, physical, and TB test, and a minimum of three (3) reference checks are performed through the local Human Resources department. American Hospice https://americanhospice.applicantpro.com