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HR Generalist

StarTek - Mansfield, OH
Job Number
79993606

Job Description

Position Purpose
�Provides support related to all HR activities such as organization growth, succession planning, training and management development, employee relations management, performance management and HR initiatives.� Provides technical assistance and coordinates daily personnel policies, programs, and plans.

Level: Intermediate
Applies some advanced skills to the position or specialization.� May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of this position.

Essential Duties & Frequency Performed
Daily

1.��� Provides day to day HR support and counsel to employees and managers regarding, employee relations issues employee communications, and process and policy.

2.��� Oversees local benefits administration including coordination of annual open enrollments.

3.��� Oversees HR office processes and paperwork, including FMLA, LOA, and work restrictions for the site. Tracks and logs incoming HR related data, coordinates and maintains all HR Files.

4.��� Coordinates with Operations and Resource Planning to facilitate employee meetings.

5.��� Coordinates wellness strategies and organizes local events.

6.��� Participates in HR investigations as requested and acts as contact for HR related questions.

7.��� Accurately and efficiently enters employee data into HRIS System.

8.��� Runs reports, formats and presents information to higher levels of HR management.

9.��� Conducts new hire orientation.

10. Coordinates and participates in unemployment insurance hearings.

11. �Manages Miscellaneous projects, provides additional administrative support to HR Department, and serves as backup to HR Manager



Other Duties as assigned

Responsibility & Decision Making Authority

Duties and tasks are standardized where limited judgment is required.� Resolves routine questions and problems, and refers more complex issues to higher levels or Team Leader.

Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.

Relationships
Internal Contacts:
Acts as primary contact for discipline-specific information on projects.� May provide informal mentoring to entry-level employees and peers within the department.

External Contacts:
Clients, job applicants, vendors

Knowledge, Skills & Abilities:
Solid understanding of general and technical aspects of HR

Certifications:
Professional HR (PHR) designation preferred.

Job Experience:
At least two (2) years related experience is required.

Travel Requirements

Up to 5% Travel

Reports To: HR Manager



Company Description:

StarTek is a Business Process Outsourcing (BPO) company dedicated to service. We help our clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment. We enable our clients to better acquire, on board, serve, grow, and retain customer relationships with both business customers and consumers.

StarTek offers a variety of Customer Management solutions that provide front- to back-office capabilities utilizing the StarTek Choice delivery platform. StarTek Choice offers a variety of multi-channel capabilities including voice, chat, email and IVR interactions. In addition, we have 20 contact centers that provide onshore, near shore, and offshore locations, complemented by our StarTek@Home delivery platform, which can offer blended solutions for our clients.

StarTek Solutions include:

- Customer Care
- Technical and Product Support
- Up-sell/Cross-sell Programs
- New Sales
- Provisioning and Complex Order Management
- Receivables Management
- Retention/Loyalty Programs

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