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UPS Freight is currently seeking an Industrial Engineering Analyst. The Industrial Engineering Analyst is responsible for providing operational data for UPS Freight. He/She generates queries to obtain data for internal customer requests and analyzes data to ensure the information is accurate and meets customer needs. This position conducts research and provides operational support.
Job duties include but not limited to:
Consults with internal customers (e.g., department management, etc.) and clarifies information needs (e.g., actual versus scheduled volume delivered, etc.) to ensure data provided meets expectations.
Utilizes advanced data retrieval methods (e.g., macros, etc.) to create and run queries efficiently.
Generates operational reports (e.g., load average, load variance, etc.) for senior management to help identify service failures and to support operational planning decisions.
Analyzes and formats data deliverables (e.g., reports, spreadsheets, etc.) to provide users with meaningful and interpretable information.
Researches and identifies operational data (e.g., freight scheduling, etc.) to ensure stakeholders (e.g., senior management, etc.) are informed.
Analyzes and manipulates data to answer business questions and to respond to data requests.
Prioritizes research requests to ensure department resources are properly allocated and fully utilized.
Identifies appropriate information to share with stakeholders to ensure clarity, focus, and efficiency of data.
Evaluates best practices to ensure consistent and quality customer service.
In addition to job duties, overall responsibilities will include exposure to: • Master Operating Plans • Work Measurement • Gap Analysis • Auditing and Reporting • Service Improvement • Cost Containment • Asset Management and Facility Planning • Network Planning and Optimization • International Planning
Preferred Education and Other Skills • Bachelor’s degree in Industrial Engineering preferred o Major: Industrial Engineering, Engineering Management, or other related engineering field • Microsoft Office (Excel/Access)
The person should have strong communication, technical, and analytical skills as well as being highly motivated. The work will be performed in an office and operations environment.
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