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Company Description: Job Description: Inventory Analyst OMNI GROUP NORTH AMERICACarthage, MO Inventory Analyst - Must have experience w/**SAP and ERP** (CARTHAGE, MO) Customer Service Specialist (M-F regular work week. START DATE: 12/2/13) The service specialist is the primary point of contact for our customers, our third party order management and other internal stakeholders. Responsible for assisting customers, root cause investigations, claims management, other service/quality investigations, and continuous improvement efforts. 2-3 years of customer service experience and/or logistics experience. Responsibilities/Job Duties: Responsible for the Overages, Shortages and Damages process Manage the carrier claims process Complaint/quality root cause analysis for Customer Service Create and generate service quality reports for management Interact daily with carriers and transportation providers to address/solve daily transportation opportunities for customers. Interact daily with logistics warehouse personnel Serve as a trained back-up for other customer service specialists related to customer order management Work schedule flexibility to meet the needs of customers. Education and Experience: 4 year college degree required Minimum 2-3 years customer service and/or logistics experience preferred B2B and or CPG experience preferred Experience with transportation carrier claims and service metric a plus Formal "root cause" and/or "continuous improvement" experience in a "lean" business environment is desirable. SAP experience is preferred. Experience using ERP and/or CRM tools required. Skills and Attributes Required: Strong computer skills in: Microsoft Word, Excel, Access, PowerPoint, Visio and Outlook. Extensive spreadsheet analysis and strong mathematical abilities. Superior written/oral communication skills. Collaborative and solutions oriented. High level of customer care Self-starter with ability to multi-task in fast paced CPG environment. Ability to perform/lead root cause analysis. Experience working within "lean" business philosophy focusing on continuous improvement.