We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 34 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Littleton, CO
The Regional Quality Operations Manager, you will: Lead execution of Process and Quality Control Strategy for supporting 46 Repair Service CentersBe responsible ...
Sr. Operations Manager This position will plan, direct and coordinate overall drilling, completion, workover and production activities for smooth and efficient ...
Technician Announcement Colorado National Guard Dual Status Technician Announcement Technicians are... announcement, one (1) Permanent and (1) Indefinite......
users on operation of computer equipment and software. * Track software licenses and IT equipment. * Work closely with and provide assistance to other IT staff......
Analyst Operations Systems II (MR26845) Job Requisition ID: MR26845 Job Title: Analyst Operations Systems II Job Type: *Full Time Regular Location: Greenwood ...
Analyst Operations Systems III (CL26334) Job Requisition ID: CL26334 Job Title: Analyst Operations Systems III Job Type: *Full Time Regular Location: Greenwood ...
Title: Security Analyst, Broadcast Operations Location: COCastle Rock The Security Operations team is responsible for providing support in the protection of ...
ADVEnt Technician Tracking Code 11724 Job Description ADVEnt is a national Service and Installation company focused on integrating lifestyle technology needs ...
For your reference, we have included the original job posting below.
IT OPERATIONS TECHNICIAN 1
Job Number:
43924724
Company Name:
CenturyLink
Job Location:
Littleton, CO US
Job Category:
Public Utilities & Services
IT OPERATIONS TECHNICIAN 1
EEO Statement CenturyLink is proud to be an Equal Opportunity Employer. We value diversity and maintain a drug-free workplace. Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title IT OPERATIONS TECHNICIAN 1 Req ID 4839BR Posting Location CO, Littleton Business Unit Network Operations Position Classification Management Job Description
With the CenturyLink Hosted IVR and Interaction Routing suite of products, CenturyLink is at the leading edge in providing advanced call center applications in a multi-tenant carrier environment. This position creates openings for Senior Operations Technicians to provide "one-call resolution" forConatctCentercustomers.
Job Description:
* Answer inbound customer trouble calls from customers,
* Monitor several networks using Netcool network monitoring tools and troubleshoot all problems that arise during the shift,
* Create proactive and reactive trouble tickets to summarize customer repair issues,
* Perform trouble isolation and initiate corrective action on customer reported problems,
* Engage and coordinate other technical assistance teams to assist with more complex trouble resolution,
* Follow-up, manage, resolve and close assigned trouble tickets.
Requirements:
* Associates degree and 7 years related experience or equivalent combination of education and experience
* Working knowledge of Ethernet, TCP/IP, and LAN/WAN components,
* Basic knowledge of testing and servicing of voice and data broadband and narrowband transport and PRI-ISDN,
* Basic knowledge of telephone switching/trunking techniques,
* Familiarity with Internet protocols, authentication methods, client-server connectivity,
* Experience with call center/IVR technology a plus,
* Experience with monitoring voice and data networks using Netcool, and other systems tools,
* Extensive experience and knowledge of Windows Server systems management,
* Experience with technical problem-solving and troubleshooting skills,
Candidate must be willing and able to:
* Work shift schedules in a 24 X 7 X 365 operation,
* Multi-task effectively under frequently stressful situations,
* Triage customer issues quickly and work with other teams to resolve those issues,
* Demonstrate excellent interpersonal and customer-relations skills. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
