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Kindle CS Project Specialist

Amazon - Seattle, WA
Job Number
97430467

Job Description


At Amazon we strive to be the most customer-centric company on earth. To do this, we need exceptionally talented, bright, and driven people. Amazon's Kindle Customer Service team is looking for a Kindle CS Project Specialist to provide support and coordination of Global programs that improve the customer experience.
Key responsibilities for this role include:
  • Working across WW Kindle CS (United States, Europe, China, Japan), to ensure all project initiatives are logged into a central system and follow a standardized template.
  • Manage security access to centralized tool.
  • Work with project owners to provide monthly updates.
  • Work with Cost Out Quality In Product Managers to ensure projects are all rolled up into respective Managers.
  • Create and publish monthly project tracking reports, enabling the Kindle CS leadership team visibility to projects that are falling behind or need escalations.
  • Perform the first evaluation on new projects to determine if they are ""just do it"" or if they need further review by the cross functional review team.
  • Create a resource allocation model that teams can use to understand resource limitations / gaps as new projects are surfaced.
  • Act as the Kindle customer, bringing the true customer experience in seeking help, with top pain points.
  • Manage the participant pool in Kindle programs, to include new participant registration, NDA's and device management.

Basic Qualifications
  • 1+ years of project coordination or team support experience
  • Experience with MS Word, Excel and Power Point
  • Experience working across a Global organization

Preferred Qualifications
  • TFS (Microsoft Visual Studio)
  • Experience using metrics to perform analyses
  • Strong written and verbal communication skills


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