Leave\Benefits Specialist 5
This position reports to the Leave Management Services team (LMS) that is part of the Health and Wellness Operations organization.
The incumbent must possess extensive experience with all types of leave and disability programs such as medical, FMLA, intermittent, military, personal, LOAs, as well as Short term disability (STD), Long Term Disability (LTD) and general benefits administration.
We are seeking a business analyst and project management support specialist that is able to form and lead cross functional teams across the entire leave and disability management value stream. Project management methodologies and approaches are an important part of this role.
The incumbent must be able to exert influence to create processes, policies and standard operating procedures within the LMS team, stakeholders and suppliers. The ability to integrate programs from the health insurance carriers, internal Boeing medical, workers compensation and leave management services stakeholder groups and programs is a must in order to achieve optimal business outcomes for our entire customer base.
Some responsibilities are, but not limited to:
-Provide consultation and creative solutions for our customers, business units, leadership, suppliers and system support staff to ensure successful project implementation and business solutions.
-Develop project charters, requirement documents, statement of work, scope and risk mitigation plans.
-Maintain change control procedures, project schedules and status as needed.
-Organize and/or participate in improvement and new development workshops.
-Assist with the management of employee issue resolution and root cause corrective action plans.
-Create and effectively communicate new and innovative business process design solutions that are in the best interest for both the employee and company.
-Assist the value stream to create a service culture environment that focuses on teamwork, knowledge, accountability and quality, while being an excellent company steward of our financial integrity.
-Understanding and application of complex company polices and regulatory requirements.
-Understanding and use of Lean concepts and methodologies in all that we do.
-Seek out and apply integration opportunities across our large and complex value stream.
This is a complex and dynamic business environment that requires the ability to multi task effectively with little notice. Seeking candidates with leave, disability and general benefits administration experience.
Competencies
General• Adaptability
Fully understands and usually helps shape changes in own and fellow team leaders' work and situations; is frequently called upon to explain the logic or basis for change to other team leaders and/or interorganizational teams; is seen as an expert on information about changes affecting own and fellow team leaders' jobs; frequently mentors fellow employees and team leaders around the change. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow team leaders and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Build Positive Relationships
Leads efforts to consistently and proactively build effective working relationships with other team leaders, managers and internal employees. Probes for and provides information to clarify situations. Consistently and proactively seeks and expands on original ideas from fellow team leaders, managers and other internal employees enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on team, project, and/or organization goals than on own goals. Is called upon to mentor others in gaining agreement from fellow team leaders, managers and internal employees to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
• Communication
Consistently and proactively clarifies purpose and importance; stresses major points; follows a logical sequence. Guiders others in keeping their audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames highly complex and or advanced information in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Regularly seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Mentors and advises fellow project leads and other internal employees on effective communication techniques.
• Customer Focus
Provides enterprise level modeling for making customers and their needs a primary focus of one's actions; develops and sustains productive, high-level customer relationships as they relate to complex and large scale projects; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to senior level customers to build their understanding of issues and capabilities; considers how complex project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve complex problems; provides enterprise level thought leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs.
• Decision Making
Consistently and proactively recognizes a wide range of highly advanced or unusually complex issues, problems, or opportunities across the organization; determines whether action is needed. Adeptly identifies the need for and collects information to better understand issues, problems, and opportunities; has advanced knowledge in integrating unusually complex information from a variety of sources; detects unusually complex trends, associations, and cause-effect relationships. Guides others in creating relevant options for addressing problems/opportunities and achieving desired outcomes; can be relied upon to formulate clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option; implements decisions reliably and initiates action within a reasonable time; includes team leaders, managers and internal employees in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
• Managing Work
Identifies and creates hierarchy of activities and tasks based on criticality; adjusts priorities when appropriate. Deploys and ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively and efficiently. Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts and maximize resources. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Consistently uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
Technical• Analytical Skills
Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the business unit level.
• Government Laws/Regulations
Advanced/expert knowledge of relevant government laws and regulations impacting the functional responsibilities of the occupation.
• HR Data Retrieval
Advanced/expert knowledge of HR database applications, data elements, and how to retrieve needed data.
• Human Resource Policies
Advanced/expert knowledge of company HR policies and procedures and how they relate to local, state, and federal labor laws and regulations.
Basic Qualifications For ConsiderationDo you have leave management and benefits experience?
Typical Education/Experience
Bachelor's degree and typically 15 or more years' related work experience, a Master's degree and typically 13 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
- Business Unit Shared Services
- Division Enterprise Services
- Program Benefits Administration
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/24/2012
