Loan Advisor

Loan Advisor

Behind the success of every top performer is a compelling objective.

What Drives You?

• The encouragement of other top performers and strong leaders?

• A culture of success with unique challenges and rewards?

• Career paths that prepare you for new roles and growth?

• An environment where helping others really matters?

We share your drive.

Attend our Career Fair
Wednesday, February 15th
9am-3pm
15001 FAA Blvd.
Fort Worth, TX 76155

DriveTime is more than a company. We're a true team of strong, highly motivated performers committed to ensuring the success of each customer—and of each professional. If you have a real passion for the ongoing development of people and assessment of talent, are flexible enough to handle various roles, and feel compelled to move your career forward, this may be the opportunity you've been waiting for.

Exciting responsibilities.

The Loan Advisor provides an initial point of contact where customers who are delinquent, or who are facing a personal situation that will result in delinquency can go for assistance with their account. Responsible for providing an excellent level of customer service, and building a good relationship with their customers, while working with other DriveTime team members (including but not limited to the Loan Manager, Sales Manager, General Manager and Mesa collections) to ensure the highest possible current account percentages are maintained, and later stage delinquencies are controlled or brought current wherever possible.

ESSENTIAL RESPONSIBILITIES

• Provide excellent customer service to customers who proactively contact the company requesting assistance in meeting their contract obligations due to unexpected financial obligations (e.g. medical bills, lay-off, etc.).
• Contact or attempt contact with customers at all stages of delinquency (usually 1-45 days past due) in assigned queue of accounts on a daily basis, and work with them to bring their account current within the shortest period of time possible.
• Set up "Promises To Pay" (PTP), electronic check payments or money orders as requested by the customer.
• Complete "Meet and Greets" introducing themselves as the point of contact for any loan/payment issues, and outlining the responsibilities of the contract the customer has signed, prior to the customer leaving the dealership with their new vehicle.
• Conduct "Meet and Greets" by phone of all customers that are delivered when no one is available to do so at the store within 3 working days of the closing.
• Help customers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan payment arrangements.
• Work with the Loan Manager and/or other dealership management as necessary to ensure that all lot drops are reported to Remarketing within 24 hours of arriving at the store.
• Assist in completing all unwind/rewind loan decisions. Work as a contributing member of the Loan Representative team.
• Assist in training or developing the skills of other Loan Representatives as requested by the Loan Manager.
• Maintain positive working relationships with the Loan Representative team and other dealership employees.
• Meet or exceed production goals (including but not limited to call volume, dollars collected and completion of meet and greets) on a daily, weekly and monthly basis.
• Complete additional technical training as available and/or required.
• Performs other related duties as assigned.

Keys to success.

• No collections experience is required to apply; however, you must be results-driven with excellent relationship, trust-building and customer service skills, along with the ability to interact and work out payment options for customers.
• Knowledge of the Fair Debt collection Practices Act is helpful. Associate's required; Bachelor's a plus.
• Must be self-motivated with strong decision making and problem solving abilities.
• Skilled with PC and Microsoft Operating Systems software, a variety of telephone equipment, including headset or handset.
• Ability to work cooperatively with other employees, customers, clients, and other involved parties.
• Required to work a flexible schedule including evenings and weekends. OR
• Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
  
  Enjoy the Rewards and Benefits
• Excellent Medical, Dental & Vision Plans
• Great training and tuition reimbursement
• A culture of opportunity and promotion from within
• Sunday's off (we're closed to give our employees valued time with friends and family)
• Competitive Pay
• 401K Plan with company contribution
  
  Apply Online today, searching req #1486, at