NOC TechnicianNOC Technician-
Full Time
Regular Requisition Number:14948
Broomfield , CO
Stronger Connections. New Possibilities.
A career with Level 3 is more than just a job, it's an opportunity to join a company that delivers a comprehensive portfolio of converged voice, video, data and managed services to enterprise, content, wholesale and government customers. Business applications require more bandwidth, and we aim to deliver exceptional value to support efficiency and growth. Our customers partner with our team of over 10,000 dedicated people in more than 45 countries who focus on understanding business challenges, responding with a relevant solution and delivering a consistent, industry-leading customer experience. Whether you are an experienced professional, or just embarking on your career, Level 3 provides a fast-paced, challenging and supportive environment in which to grow.
Why Join Level 3 Communications?
We are trusted, reliable and responsive in meeting the needs of our customers. Level 3 is experiencing tremendous growth and raising the bar in the telecommunications industry. To support our continued success, we are looking for the best in the industry to join our team. At Level 3 you will receive medical, dental, vision, and life insurance benefits - all with aggressive company contribution, beginning on day one with no waiting periods.
In addition to industry-leading benefits, Level 3 offers a generous paid time off plan, company matched 401(k), health and wellness programs, education reimbursement, corporate bonus program and access to world-class industry training.
Apply today and become an integral part of the team that is raising the bar in the telecommunications industry.
Summary
Performs second tier NOC Technician support by working in a fast-paced, Network Operations Center. Demonstrates a good balance of technical knowledge and customer support skills by providing support to Level3's global network backbone, 24x7x365, Demonstrates a high degree of experience and/or knowledge of one of the three major technician disciplines: Transmission (DSI/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols). Performs break/fix and installation support activities for all aspects of Level3 network and the services that ride the network. Acts as the second line of defense from a troubleshooting and triage standpoint, receiving work from Technicians whose primary focus is surveillance. Observes and controls the status and performance of all components of network facilities. Identifies, diagnoses, and resolves problems affecting network performance, and escalates to higher Tiers using time based and severity criteria. Performs scheduled and break/fix maintenance work according to prescribed methods of procedures in predesignated windows.
Essential Duties
*Performs tasks associated with the maintenance, repair, and installation of Level 3 Communications' Transport, Voice, IP and/or Content Servies. Monitors and maintains DS0- OC192, works with Hardware and Network vendors to identify and restore customer/network services.
*Identifies problems and implements changes to enhance system efficiency and responsiveness. Develops, updates, and maintains technical documentation and operating procedures.
*Monitors network operations and resolves moderately complex network monitoring problems.
*Uses software and hardware tools to identify and diagnose network status and problems.
*Provides guidance and direction to less experienced network monitoring technicians.
*Conducts moderately complex network monitoring equipment installation and maintenance activities and resolves moderately complex trouble tickets.
*Monitors the performance of the telecommunications networks, including usage, load patterns, and system response.
Education and Experience
* Experience: 5+ yrs
* Education Level: Bachelor's Degree
* Field Of Study: Telecommunications
* A combination of education and experience is acceptable.
Knowledge, Skills or Abilities
5+ years Technician experience in a telecommunications / data center environment.
Exceptional customer service skills.
Ability to multi-task during major outages.
Ability to communicate effectively with managers, customers and vendors on escalation status.
Ability to manage technical workload and engage senior technicians and management as appropriate.
Ability to maintain a solid working relationship including collaborative technicial activities with peers.
Advance knowledge of the OSI Model and common telecommunications technologies and protocols such as: TCP/IP, Ethernet, SONET/SDH, DWDM, DNS, T1s, T3s, etc.
Good analytical and problem solving skills
Ability to work extra hours as needed.
Advanced knowledge of standard telecommunication practices.
Must demonstrate excellent troubleshooting, organizational, written and verbal communication skills.
Must have the ability to identify and discern colors for maintenance and repair of fiber and switching equipment.
Ability to use common hand tools.
Work Environment
Sits five to seven hours per day. Stands and or walks one to three hours per day. May bend, reach, stoop and crouch throughout the day. Should have the ability to hear, speak and see effectively to perform the necessary tasks of this position. Manual dexterity is occasionally required. The position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. The employee-owner may occasionally lift and/or move up to 10 pounds. Working Conditions: Work is performed in an office environment. The noise level in the work environment is usually moderate. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must have the ability to identify and discern colors for maintenance and repair of fiber and switching equipment. Ability to use common hand tools.
Level 3 Communications is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call and let us know the nature of your request and your contact information.
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