Job Code :564 Division :Corporate Location :Glenwillow OH US 44139
Job Type :Part Time Career Level :Entry Level Education :High School or equivalent Skill :Customer Service ->Call Center
Category :Customer Service and Call Center Job Description :
Looking to join a fast paced, team orientated inbound call center environment? Do you enjoy helping customers and troubleshooting their problems? TTI Floor Care North America, better known for our flagship brands Hoover® and Dirt Devil®, is currently seeking dependablePart-Time Customer Service Representativesat our corporate office in Glenwillow (Solon) between the hours of10:30 am-7:00 pmMonday-Friday; approximately 20-30 hours/week. We offer flexibility and our employees are 401k eligible after 30-days of employment. Starting wage is at $9.00 per hour (no benefits). Bilingual skill (English & Spanish) a plus, but not required. Come work at a fun, fast paced Company looking to provide the best customer care for our Hoover® customers within department guidelines. Main Job Tasks and Responsibilities * Answer phones professionally * Respond to customer inquiries * Research required information using available resources * Handle and resolve customer complaints * Provide customers with product and service information * Process orders, forms and applications * Identify and escalate priority issues * Route calls to appropriate resource * Follow up customer calls where necessary * Interpret instructions from a manual and basic product diagrams Job Requirements :
Education and Experience * High School Diploma or GED equivalent * Proficient in relevant computer applications * Sales experience in a call center setting a plus * Ability to handle multiple tasks with strong attention to details * Knowledge of customer service principles and practices * Six months or more experience in a call center environment a plus * 1+ year(s) Customer Service experience * Good keyboard skills * Knowledge of administration and clerical processes * Relevant product knowledge Key Competencies * Verbal and written communication skills * Listening skills * Problem analysis * Problem solving * Customer service orientation * Organizational skills * Attention to detail * Initiative * Judgment * Adaptability * Team work * Stress tolerance * Resilience
