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Pas Financial Counselor - Fairview, Cchs Employees Only Job

The Cleveland Clinic - Cleveland, OH
Job Number
103553799

Job Description

PAS FINANCIAL COUNSELOR CCHS Employees Only Reference Title HR Use Only: PAS Financial Counselor - Fairview Hospital: Fairview Hospital Facility: FAIRVIEW HOSPITAL Department: CCHS PAS Fairview Job Code: U99943 Pay Grade: 08 Schedule: Part Time 40 hours or more Shift: Day/Evening Hours: 9am to 5:30pm Job Details: - High School Diploma or equivalent Required. - 2 years experience required Position location: Fairview Hospital This is a part time position! Hours are 9am to 5:30pm EOW, EOH Summary: Provides a comprehensive set of business, financial, and appointment related services. Job Responsibilities: Cross-trained to staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration, Cashier, Pre-registration, verification, pre-certification, scheduling and financial counseling. Identifies and utilizes appropriate reports to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process. Functions as a Super User. Acts as a resource for training of new team members and during the implementation of new processes. Other duties as assigned. Education: Bachelors degree in a related field. Experience may be considered in lieu of degree. Experience: Two years of relevant experience in Patient Access and/or Patient Accounting or a minimum of three (3) years customer service interacting with the public by telephone or in person in a similar role or capacity. Complexity of Work: Basic PC software application knowledge and ability to use multiple data systems required. Must be able to type 35 wpm. Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year. Must be detail oriented. Excellent communication, organizational and interpersonal skills required. Must be able to multi-task and maintain composure in difficult situations in a fast-paced environment. Demonstrates a positive and professional approach and communicates effectively with customers and team members. Licensure/Certification/Registration: Certified Healthcare Access Associate (CHAA), offered through the National Association of Healthcare Access Management (NAHAM) preferred. Physical Requirements: Sufficient mobility and strength to move around the department and throughout the facility. Ability to stand or sit for prolonged periods of time. Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds. Category: Finance/Information Systems

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