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Per Diem Bi-lingual Customer Service Representative

Kelsey-Seybold Clinic - Pearland, TX
Job via CareerBuilder
Job Number
113259483

Job Description

Schedules appointments in a prompt and courteous manner utilizing a PC.  Confirms appointments and handles cancellations in a timely, efficient and courteous manner.  Is able to problem solve for patients utilizing identified resources.  Able to provide comprehensive service in order to facilitate a resolution to any caller request.  Acquire and maintain computer skills to effectively utilize scheduling software and Windows based programs.

 



Requirements:

Minimum requirements:

  • High school diploma
  • 6 months of customer service experience.
  • Excellent customer service and telephone etiquette skills.
  • Type 30 WPM
  • Critical thinking skills.
  • Ability to speak write and understand the English language
  • Bilingual - English/Spanish

 

Preferences:

 

  • Previous Kelsey-Seybold experience
  • Previous experience in a high volume call center
  • Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
  • Ability to exercise good judgment in a high volume call center while maintaining a professional attitude
  • Ability to exercise good judgment in a high volume call center while maintaining a professional attitude

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