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  • Per Diem Bi-lingual Customer Service Representative

    (Job via CareerBuilder) Kelsey-Seybold ClinicPearland, TX

    Job #113259483

  • Schedules appointments in a prompt and courteous manner utilizing a PC.  Confirms appointments and handles cancellations in a timely, efficient and courteous manner.  Is able to problem solve for patients utilizing identified resources.  Able to provide comprehensive service in order to facilitate a resolution to any caller request.  Acquire and maintain computer skills to effectively utilize scheduling software and Windows based programs.

     



    Requirements:

    Minimum requirements:

    • High school diploma
    • 6 months of customer service experience.
    • Excellent customer service and telephone etiquette skills.
    • Type 30 WPM
    • Critical thinking skills.
    • Ability to speak write and understand the English language
    • Bilingual - English/Spanish

     

    Preferences:

     

    • Previous Kelsey-Seybold experience
    • Previous experience in a high volume call center
    • Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
    • Ability to exercise good judgment in a high volume call center while maintaining a professional attitude
    • Ability to exercise good judgment in a high volume call center while maintaining a professional attitude

    Updated

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