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Photo Lab Technician
To carry out all functions necessary in providing exceptional customer service, processing customer orders, and promoting/suggesting products and services to customers. To carry out all duties delegated by the Photo Lab Supervisor and Store Management Team. Required Qualifications Must be at least 16 years of age Must have the ability to perform the following tasks: Customer Service/Sales Building Address all Photo Customers by name Complete order envelopes for customers Assist customers in deciding the product and/or service that best meets their needs Prioritize all customer on-site orders based on pick-up time Suggest additional photo products and services to all Photo customers Follow all customer off-site order policies and procedures Assist customers with questions, problems, complaints Develop relationships with customers to promote repeat business and build sales Maintain customer confidentiality Operations Operate a cash register Actively participate in the Photo Lab Training and Certification Program by certifying in all necessary modules and assisting in training new Photo Lab employees within specified timeframes Perform all functions necessary to open and close the Photo Lab Develop, price and package photo orders Prevent Photo waste prints from exceeding the established minimum standard Maintain a professional appearance by following the dress code and wearing a lab coat and name tag at all times Maintain a neat and organized Photo Lab and storage area Follow Federal and State laws and OSHA regulations Follow all Company and Loss Prevention policies Operate all equipment, kiosks and technologies associated with the Photo Lab Troubleshoot machine issues and malfunctions Perform regular equipment maintenance Utilize all communication tools provided by the company Lift 50 pounds to a height of 4 feet Notify Photo Lab Supervisor and Store Management Team of issues as they arise Complete all required paperwork in the Photo Lab per company guidelines Perform all Front Store and Pharmacy activities assigned by the Photo Lab Supervisor and Store Management Team Merchandise/Presentation Face and dust all areas surrounding the Photo Lab Stock and rotate inventory to ensure product homes are full at all times Regularly check secondary home locations and restock as necessary Preferred Qualifications Previous retail experience Education High school diploma or equivalent preferred