We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 50 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Justice, IL
Elston Window amp; Wall, a Chicago based firm engaged in the design, manufacturing and installation of exterior facades for midrise and highrise buildings, ...
Route Maintenance Technician The General Maintenance Technician will be directed and work under the supervision of facilities management team, and is responsible ...
This is a quality technical leadership position reporting to the Director of Beverage Quality Innovation. The candidate will lead the successful commercialization, ...
The Quality Assurance Manager is responsible for supporting and maintaining regional quality programs and initiatives in accordance with customer and company ...
Loss Prevention Manager Chicago Area Job Location: USILChicago Posted Date: 9/9/2011 Options: Apply for this job online Email this job to a friend More ...
Reporting to the Plant Manager, the Safety and Security Manager is responsible for managing, coordinating and overseeing implementation of all plant Safety ...
Loss Prevention Manager Job Location: USILChicago Posted Date: 9/9/2011 Options: Apply for this job online Email this job to a friend More information about ...
In this role, you will be responsible for the management of the quality assurance (QA) program for the Nuclear Services Division within Alion Science and Technology. ...
Responsible for day to day administration of the quality management system on account(s) of diverse scope and magnitude including adherence to company and industry ...
Pantry QA Manager: Consumer Packaged Foods, ChicagoThese are exciting times at corporate headquarters of this global organization.Join our client's rapidly ...
For your reference, we have included the original job posting below.
Route Manager Job
Job Number:
25359359
Company Name:
GandK Services
Job Location:
Justice, IL US
Job Category:
Other
Route Manager Job
JOB SUMMARY:
The Route Manager is accountable to the Service Manager for: day-to-day supervision of all Route Sales Representatives (RSRs); training, coaching and motivating existing RSRs; facilitating an effective training program for all new RSRs; management of Route Specialists; day-to-day check-ins; maintenance of Service Standards; and management communication with RSRs and other key personnel.
ESSENTIAL JOB FUNCTIONS:
BUSINESS MANAGEMENT FUNCTIONS: a) Assists the Service Manager in developing a short-term (1 year) account retention / revenue growth strategy, b) provides day-to-day supervision of RSRs (e.g., check-ins, route rides, etc). Schedules and manages Route Specialists, to include route coverage, new account installs, measuring of major accounts, etc., c) holds RSRs accountable for following Service Standards and other standard operating guidelines, d) supports the functions of all other service personnel (Account Manager, Service Coordinator, etc.), e) partners with Account Managers and RSRs to achieve growth, retention, penetration and profitability of all existing accounts, f) follows all financial procedures as it relates to service, e.g., route audits, check-ins, account receivables (NCND), etc., g) coordinates the completion of all actions items on all Performance Reviews and Customer Progress Reports, and h) handles escalated customer service issues including pricing discrepancies and Contract Enforcement and Service Agreement Renewals.
PERSONNEL MANAGEMENT FUNCTIONS: a) Implements the corporate and regional training processes for new and existing RSRs, b) conducts route rides with new and existing RSRs, on a weekly basis, c) evaluates RSR performance, skills and performance of Service Standards. Assists the Service Manager in the selection process of new RSRs, d) provides feedback to the Service Manager on individual performance of RSRs, and e) acts as liaison between Customer Service (Service Coordinators) and the RSRs to ensure that customers are getting immediate response to all inquiries.
DIRECT OUTPUT: a) Develops quarterly plans for the training and coaching of new and existing RSRs., b) implements the corporate and regional RSR training processes according to schedule, c) completes quarterly performance and skill evaluations on all assigned RSRs. Reviews delivery standard trend reports for each RSR and territory with action plans to resolve variances to goal, and d) holds self and direct reports accountable to following standard operating guidelines to ensure consistently complete deliveries to the customer base.
KEY PERFORMANCE MEASURES: a) Customer Satisfaction Scores, b) Employee Satisfactions Scores, c) Service Standards, d) Exposure-Service Agreement Renewals, e) RSR Turnover, f) Customer Retention, g) Route Growth, h) Merchandise Management Garment and Bulk Items, i) Late Service Calls and/or To-do items, and j) Completion of training schedule.
EDUCATION REQUIREMENTS:
- Bachelor's degree in business, sales, customer service or management preferred, or equivalent combination of education and experience.
WORK EXPERIENCE REQUIREMENTS:
- 1 year route-based sales experience (RSR preferred).
- 2-3 years experience providing excellent customer service, with demonstrated success: retaining and growing accounts; identifying and resolving problems in ways that were satisfactory to the customer and the Company; leading and training peers or work group.
- Previous supervisory or management experience preferred.
SKILLS AND COMPETENCIES:
- Customer Focus, WorkStandards, and Leading Through Visions and Values.
- Coaching, Follow-up, and Planning and Organizing.
- Continuous Learning, Building Positive Working Relationships, and Aligning Performance for Success.
- Managing Conflict and Decision-Making.
- Initiates Action.
SPECIALIZED KNOWLEDGE, LICENSES ETC:
- Valid commercial driving license, applicable federal and state DOT certification.
