Security Operations Technician

Security Operations Technician

Security Operations Technician-



Full Time

Regular Requisition Number:15251
Broomfield , CO




Stronger Connections. New Possibilities.
A career with Level 3 is more than just a job, it's an opportunity to join a company that delivers a comprehensive portfolio of converged voice, video, data and managed services to enterprise, content, wholesale and government customers. Business applications require more bandwidth, and we aim to deliver exceptional value to support efficiency and growth. Our customers partner with our team of over 10,000 dedicated people in more than 45 countries who focus on understanding business challenges, responding with a relevant solution and delivering a consistent, industry-leading customer experience. Whether you are an experienced professional, or just embarking on your career, Level 3 provides a fast-paced, challenging and supportive environment in which to grow.

Why Join Level 3 Communications?
We are trusted, reliable and responsive in meeting the needs of our customers. Level 3 is experiencing tremendous growth and raising the bar in the telecommunications industry. To support our continued success, we are looking for the best in the industry to join our team. At Level 3 you will receive medical, dental, vision, and life insurance benefits - all with aggressive company contribution, beginning on day one with no waiting periods.

In addition to industry-leading benefits, Level 3 offers a generous paid time off plan, company matched 401(k), health and wellness programs, education reimbursement, corporate bonus program and access to world-class industry training.

Apply today and become an integral part of the team that is raising the bar in the telecommunications industry.

Summary
Performs second tier Security Technician support by working in a fast-paced, Network Operations Center type environment. Demonstrates proficiency exercising a sound depth and breadth of technical subject knowledge complimented with customer-focused soft skills. Supports Global Security function 24x7x365, by performing incident response, break/fix analysis and repair activities within a multi-dimensional and dynamic logical and/or physical security environment. Executes key role in an enterprise defense in-depth structure; receives work from front line security technicians whose primary focus is surveillance (alarm monitoring). Performs scheduled and break/fix maintenance work according to prescribed methods and procedures in pre-designated windows.
Essential Duties
*Performs second tier Security Technician support using software and hardware tools to identify and diagnose security events.
*Monitors the performance of the security infrastructure, including usage, load patterns, and system response.
*Monitors security operations and resolves moderately complex security problems. Observes and controls the status and performance of all security components of products, services. and protects the Level 3 enterprise. Identifies, diagnoses, and resolves problems impacting network security and escalates to higher tier support using time-based and severity criteria.
*Performs MACD - moves, adds, changes or deletes work.
*Performs tasks associated with the installation, turn up and maintenance of Level 3 Communications' security infrastructure.
Education and Experience
* Experience: 2+ yrs
* Education Level: High School/GED
* Field Of Study: Telecommunications or Related Field
* A combination of education and experience is acceptable.
Knowledge, Skills or Abilities
3-5 years Technician in a telecommunications / physical and network security environment.
Exceptional customer service skills.
Ability to multi-task during events
Ability to communicate effectively with managers, customers and vendors on escalation status.
Ability to manage technical workload and engage senior technicians and management as appropriate.
Ability to maintain a solid working relationship including collaborative technical activities with peers.
Excellent writing and verbal communication skills required.
Advanced knowledge of the Level 3 network security landscape - logical and / or physical
Good analytical and problem solving skills,
Ability to work extra hours as needed.
Ability to work shift work needed.
Ability to be self-motivated and a self-learner.
Work Environment
Sits five to seven hours per day. Stands and or walks one to three hours per day. May bend, reach, stoop and crouch throughout the day. Should have the ability to hear, speak and see effectively to perform the necessary tasks of this position. Manual dexterity is occasionally required. The position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. The employee-owner may occasionally lift and/or move up to 10 pounds. Working Conditions: Work is performed in an office environment. The noise level in the work environment is usually moderate. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.



Level 3 Communications is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call and let us know the nature of your request and your contact information.