Senior Counselor - Raleigh, NC-Alexander

Senior Counselor - Raleigh, NC-Alexander

Senior Counselor

Job Overview

The Senior Counselor is responsible for the transfer of nutritional and behavior science knowledge to empower the member to take charge of their weight management on sustainable long term basis. The Senior Counselor is also responsible for meticulously executing the protocols, continuously updating the required database, and for mentoring and managing junior and part time counselors. This position is also responsible for proving the value-adding proposition to the member that supports the customer relationship over the long term

This position reports to the Center Manager regarding day-to-day activities and has a dotted line reporting relationship to the area's Registered Dietitian.

***This is NOT a Sales Position***

Job Duties

• Provide individualized nutritional counseling to members using selected analytic tools and indicators.
• Provide/design detailed weight management work plans .
• Mentor center counselors on products, programs, and counseling best practices; provide guidance and coaching to counselors as needed.
• Support, motivate and educate members on Medifast personalized programs, healthy eating habits, and the science of weight loss. This includes:
  • Educate members on how to face the challenges of weight loss and counsel towards behavioral changes in order to maintain a healthy lifestyle.
  • Monitoring member weight loss progress, suggesting changes in program and food options for increased success.
  • Perform activities designed to track improvements in health (weight, blood pressure, pulse rate, measurements, ketosis testing, and In-Body).
  • Perform Health Risk Assessment and offer advice/solutions to reduce risk related to diet.
• Provide support and assistance in meal replacement selections.
• Provide administrative assistance in center as needed.

Experience and Education

• Minimum four (4) years experience in counseling, nutrition or wellness fields.

• Four (4) year degree in Nutrition, Behavioral Science, Psychology, Social Work -or- Nursing Degree/CNA -or- a Registered Dietician/Certified Nutritionist.

• Knowledge and/or experience in weight loss/weight management preferred.

Skills Requirements

• Critical assessment skills.
• Ability to design, personalize and execute a variety of action plans.
• Knowledge and experience in weight loss, weight management, nutrition.
• Excellent customer service and communication skills.
• Ability to nurture and be empathic to member's needs.

• Attention to detail with the ability to multi-task and work in a face-paced team oriented retail environment.

• Proficiency in the science of weight loss, weight management, and related behavioral and nutritional sciences.

• Proficient in: Microsoft Office, Operating Systems and CRM Database.

Job Requirements:

• Available to work flexible hours including day, evening and weekend hours.