Staff Assistant, Overdues
DTAG Marketing Statement Dollar Thrifty Automotive Group, Inc., a Fortune 1000 company and leader in the rental car industry, has its corporate headquarters in Tulsa, OK. We respect and value our employees, and recognize that they are the key to our success. We strive to provide a positive work environment and recognize and celebrate our achievements.
Job Summary & Responsibilities This position will work from 9am - 6pm, Monday - Friday.
Responsible for initiating customer contact, receiving and responding to customer inquiries and questions regarding overdue vehicles, and resolving issues submitted by Reservations Help Desk, field locations, Customer Service, and customers.
1. Generate correspondence to initiate contact with customers concerning overdue vehicles, respond to customer contacts, obtain and process requests for contract amendments, research and track customer and vehicle information, coordinate with towing companies, rental locations, and local police departments to deal forcefully with delinquent customers to obtain vehicle recovery.
2. Review and resolve rental contract and vehicle issues for customers, locations, customer service, and various law enforcement agencies and resolve complex customer issues submitted by the Reservation Help Desk.
3. Act as support for corporate field locations by resolving issues that occur and receiving and responding to incoming calls and emails from customers and locations.
4. Review Fastlane reports to ensure report accuracy and forward to appropriate personnel.
5. Create and maintain customer files and track timing of overdue vehicle correspondence
Qualifications Knowledge and Skill:
• Ability to prioritize tasks.
• Ability to concentrate on repetitive tasks.
• Good oral and written communication skills.
• Ability to type 40 wpm.
• Ability to evaluate and resolve internal and external customer issues.
• Knowledge of general mathematical procedures.
• Skill and proficiency in the use of personal computer software including word processing and spreadsheet applications.
• Ability to pay close attention to detail.
• Good organization skills.
• Ability to operate 10-key.
• Knowledge of general accounting principles.
Required Education/Experience
• High school diploma or equivalent required.
• 1-2 years experience in data processing, bookkeeping, or customer service required.
• Associates Degree or two years of college education Business or related field preferred.
• 2-3 years experience in rental car or related industry preferred.
What's in it for you! Dollar Thrifty Automotive Group, Inc. Employee Benefit Plan provides a very comprehensive and industry-competitive health care benefit package to employees including medical, dental, vision, basic life insurance, accidental death and dismemberment insurance, supplemental life insurance, as well as short term and long term disability insurance.
The Plan also provides for a Health Flexible Spending Account and a Dependent Flexible Spending Account. In addition to the benefits described above, Dollar Thrifty also offers a 401(k) Retirement Savings Program that includes an employer match.
The Dollar Thrifty Employee Benefit Plan allows you the flexibility to elect benefits that best fit your individual and family needs.
Equal Employment Opportunity Dollar Thrifty Automotive Group, Inc. is an equal opportunity employer and will not discriminate on the basis of race, color, religious creed, national origin, ancestry, age, gender, disability, medical condition or marital status or other protected status.
Closing Statement Thank you for your interest in Dollar Thrifty Automotive Group, Inc. We appreciate your visit to our Career Site. If you have interest and would like to be considered for any of our career opportunities, please apply on-line.
Company Description:
Dollar Thrifty Automotive Group, Inc. is headquartered in Tulsa, Oklahoma. Driven by the mission “Value Every Time,” the Company's brands, Dollar Rent A Car and Thrifty Car Rental, serve value-conscious travelers in over 80 countries. Dollar and Thrifty have over 600 corporate and franchised locations in the United States and Canada, operating in virtually all of the top U.S. and Canadian airport markets. The Company's approximately 6,000 employees are located mainly in North America, but global service capabilities exist through an expanding international franchise network.
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