Technical Service Center (TSC) Technician

Technical Service Center (TSC) Technician

Technical Service Center (TSC) Technician-



Full Time

Regular Requisition Number:15168
Broomfield , CO




Stronger Connections. New Possibilities.
A career with Level 3 is more than just a job, it's an opportunity to join a company that delivers a comprehensive portfolio of converged voice, video, data and managed services to enterprise, content, wholesale and government customers. Business applications require more bandwidth, and we aim to deliver exceptional value to support efficiency and growth. Our customers partner with our team of over 10,000 dedicated people in more than 45 countries who focus on understanding business challenges, responding with a relevant solution and delivering a consistent, industry-leading customer experience. Whether you are an experienced professional, or just embarking on your career, Level 3 provides a fast-paced, challenging and supportive environment in which to grow.

Why Join Level 3 Communications?
We are trusted, reliable and responsive in meeting the needs of our customers. Level 3 is experiencing tremendous growth and raising the bar in the telecommunications industry. To support our continued success, we are looking for the best in the industry to join our team. At Level 3 you will receive medical, dental, vision, and life insurance benefits - all with aggressive company contribution, beginning on day one with no waiting periods.

In addition to industry-leading benefits, Level 3 offers a generous paid time off plan, company matched 401(k), health and wellness programs, education reimbursement, corporate bonus program and access to world-class industry training.

Apply today and become an integral part of the team that is raising the bar in the telecommunications industry.

Summary
Performs tasks associated with the maintenance and installation of company communications' transport, signaling, private line and data services. Monitors network and customer facing resources for impairment and out of service conditions. Responsible for troubleshooting, managing and correcting customer service issues. Monitors the performance of the telecommunications networks, including usage, load patterns, and system response.
Essential Duties
*Efficiently and accurately manages customer initiated trouble tickets to resolution.
*Monitors network and customer facing resources for impairment and out of service conditions.
*Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
*Troubleshoots, manages and corrects customer service issues.
*Monitors the performance of the telecommunications networks, including usage, load patterns and system response.
*Identifies problems and implements changes to enhance system and process efficiency. Mentors and trains junior techicians as needed.
Education and Experience
* Experience: 2+ yrs
* Education Level: High School/GED
* Field Of Study: Telecommunications/Electronics
* A combination of education and experience is acceptable.
Knowledge, Skills or Abilities
*2+ years in operational support or internet service provider preferred
*2+ years of college or technical school in electronics or telecommunications preferred
*Intermediate level experience and/or knowledge of at least two of the three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols)
*Strong analytical skills
*Strong verbal and written communication skills
*Ability to effectively prioritize workload
*Resourceful, innovative, and creative
*Ability to work extra hours as needed
*Must be willing to work on call via pager and/or cell phone, including weekends or holidays to support the operations staff
*Ability to maintain strong working relationships with technical peers
*Provides training to junior technicians as needed
Work Environment
Sits five to seven hours per day. Stands and or walks one to three hours per day. May bend, reach, stoop and crouch throughout the day. Should have the ability to hear, speak and see effectively to perform the necessary tasks of this position. Manual dexterity is occasionally required. The position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. The employee-owner may occasionally lift and/or move up to 10 pounds. Working Conditions: Work is performed in an office environment. The noise level in the work environment is usually moderate. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.



Level 3 Communications is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call and let us know the nature of your request and your contact information.