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Listed below are the top 10 out of 141 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Buffalo, NY


 
 

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Stryker Corporation - Buffalo, NY US

Responsible for the selling of Stryker Instruments products in accordance with budgeted objectives and to obtain maximum profitability and volume in relation ...

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To view more listings click here to search Sales Jobs in Buffalo, NY


For your reference, we have included the original job posting below.




Technical Service Representative - Orthopedics - Buffalo, New York


Job Number:42610430
Company Name:Stryker Corporation
Job Location:Buffalo, NY US
Job Categories:Sales & Sales Management
Customer Service


Technical Service Representative - Orthopedics - Buffalo, New York

Act as principal customer contact regarding technical product support and problem resolution. Provide expeditious, timely and courteous handling of all customer questions and requests. Attend surgical cases, providing surgeons and operating room (O.R.) staff information on the technical features and proper use of Stryker orthopaedic instruments and implants.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide technical information on the use, application, and available training for products both prior to and during surgical procedures
Document every call/incident (inquiry and complaints) in the database system and prepare reports regarding the product issues that are related to day-to-day activities
Provide pre- and post-procedure support by organizing and inventorying products, instruments, etc.
Occasionally deliver kits to and from account
Assist branch operations with returned goods resulting from field service issues
Coordinate testing of returned product for maintenance and evaluation
Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges
With the assistance of the Sales Representative, address and/or resolve issues/problems that pertain to products, field application of product, or service to ensure superior account maintenance
Advise and counsel customers on their product needs, as appropriate
Assist customers in purchasing/leasing/consignment of product
Provide assistance to sales representatives and field operations, as dictated by business needs
Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product/instrumentation trainings on a periodic basis
Effectively identify and troubleshoot instrument-related problems experienced by our customers both during and post-procedure
Interact with various Stryker marketing and product development teams and with customers concerning products and product application
Act as technical liaison with Stryker manufacturing partners
Train internal and external customers

Qualifications/Work Experience

QUALIFICATIONS:

Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
Prefer 2 years experience in a sales environment (medical or pharmaceutical industry)
Applied knowledge of customer service principles and processes
Applied knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Demonstrated problem solving and interpersonal communication skills
Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications
Demonstrated detail orientation

Education and/or Special Training

>EDUCATION:

High School diploma. Prefer Bachelor's Degree in business or a related technical field of study.

Percent Travel Required

10%

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